Housekeeping Operations Manager

Encore Boston Harbor; Everett (MA); On-site; USD 65,000 - 74,000; Full time

Job summary

Encore Boston Harbor in Everett, MA is seeking a full-time Housekeeping Supervisor to lead the department, ensure service standards, and align with property goals. You will manage staffing, training, and performance while upholding safety and cleanliness.

You will drive guest satisfaction by maintaining high room standards, coordinating with maintenance, and mentoring team members. Fluency in English is required; prior union experience is a plus, and strong organizational skills are essential.

Qualifications

• High School degree or equivalent required.
• Bachelor’s Degree in a related field or equivalent experience preferred.
• Minimum 5 years of Hotel/Housekeeping experience required, 3 years in a leadership role preferred.
• Strong computer skills and basic knowledge of Microsoft Office preferred.
• Candidate must have experience with planning and project management.
• Must possess outstanding organizational, interpersonal, and administrative skills.
• Fluency in English required; second language a plus.
• Knowledge of union as well as non-union working environments preferred.

Responsibilities

• Ensures Encore Boston Harbor core values and standards are implemented.
• Manages departmental goals, policies and procedures; monitors performance.
• Maintains accuracy, confidentiality and thoroughness of policies; records reports.
• Oversees team performance within area of responsibility.
• Monitors activities to ensure compliance with policies, laws and controls.
• Delivers high levels of service and guest satisfaction.
• Organizes regular staff meetings to ensure communication.
• Hires, trains and engages staff; provides constructive feedback.
• Stays informed of developments; makes recommendations for success.
• Manages guest relations and resolves issues with tact and diplomacy.
• Handles multiple priorities and deadlines in high-pressure situations.
• Promotes ethical relations with team members, contractors and community.

Skills

Leadership

Communication

Project management

Microsoft Office

Attention to detail

Education

High School degree or equivalent

Bachelor’s Degree in related field

5 years Hotel/Housekeeping experience

3 years leadership experience

Union/non-union knowledge

Job description

Encore Boston Harbor in Everett, MA is seeking a full-time Housekeeping Supervisor to lead the department, ensure service standards, and align with property goals. You will manage staffing, training, and performance while upholding safety and cleanliness.

You will drive guest satisfaction by maintaining high room standards, coordinating with maintenance, and mentoring team members. Fluency in English is required; prior union experience is a plus, and strong organizational skills are essential.