Hospitality Shift Manager: Luxury Property Leadership

Wynn Resorts, Limited; Everett (MA); On-site; USD 65,000 - 74,000; Full time

Job summary

Wynn Resorts, Limited is seeking a Housekeeping Supervisor at Encore Boston Harbor in Everett, MA. You will lead a team to uphold cleanliness standards, manage shift duties, and drive guest satisfaction across all guest rooms and public areas.

Candidate must have 5+ years in hotel/housekeeping with leadership experience, strong organizational skills, and proficiency in planning and project management. This position emphasizes adherence to safety and operational procedures and supports staff

Qualifications

• High School degree or equivalent required.
• Bachelor’s Degree in a related field preferred.
• Minimum 5 years of Hotel/Housekeeping experience required, 3 years in a leadership role preferred.
• Strong computer skills with basic knowledge of Microsoft Office.
• Candidate must have experience with planning and project management.
• Outstanding organizational, interpersonal, and administrative skills; attention to detail.
• Knowledge of union and non-union environments preferred.

Responsibilities

• Ensures Encore Boston Harbor core values and department standards are implemented and applied.
• Manages departmental goals, policies and procedures; monitors effectiveness; identifies drivers of success.
• Manages departmental performance, records and reports.
• Oversees staff performance and ensures compliance with policies and safety standards.
• Promotes maximum property-wide service and guest satisfaction.
• Leads recruiting, training, feedback, and staff engagement within the department.

Skills

Leadership

Communication

Computer skills

Project management

Organizational skills

Education

High School degree or equivalent

Bachelor’s Degree in related field or equivalent experience

Tools

Microsoft Office

Job description

Wynn Resorts, Limited is seeking a Housekeeping Supervisor at Encore Boston Harbor in Everett, MA. You will lead a team to uphold cleanliness standards, manage shift duties, and drive guest satisfaction across all guest rooms and public areas.

Candidate must have 5+ years in hotel/housekeeping with leadership experience, strong organizational skills, and proficiency in planning and project management. This position emphasizes adherence to safety and operational procedures and supports staff