Housekeeping Operations Lead

line-saguaro-careers; Los Angeles (CA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Free food & snacks

Health insurance

Paid time off

Vision insurance

Wellness resources

401(k)

Competitive salary

Dental insurance

Employee discounts

Flexible schedule

Job summary

The LINE is seeking a dynamic Group Housing and Events Coordinator in Los Angeles to oversee housekeeping administration and support guest experiences. The role demands strong organizational skills, leadership, and a proactive approach to coordinating across departments and vendors.

Ideal candidates will have 2+ years of housekeeping admin/management experience, bilingual English-Spanish, and proficiency with PMS software and MS Office.

Qualifications

• High school diploma or equivalent.

Responsibilities

• Maintain courteous and professional demeanor at all times.
• Establish and maintain communications and teamwork with colleagues and other departments.
• Adhere to standards of operations, policies, manuals, memos and instructions.
• Maintain open door communication to encourage engagement and resolve concerns.
• Inspect rooms and public spaces daily; coordinate room availability with Front Office for timely check-in.
• Notify Maintenance of rooms needing repair; follow up for completion.
• Monitor housekeeping staff to ensure timely room cleaning and occupancy readiness.
• Brief Associates on daily needs and coordinate Housekeeping department activities.
• Respond to guest complaints; handle inquiries via phone and email; coordinate with other departments and vendors.
• Implement service recovery guidelines to ensure guest satisfaction.
• Demonstrate thorough PMS knowledge and proper system use.
• Ensure adherence to all standards and procedures; manage staffing based on occupancy forecasts.
• Provide ongoing training on customer service, safety, and technical aspects.
• Schedule inspections of guest rooms and public areas to maintain brand standards.
• Oversee laundry operations or outsourcing relationship.
• Monitor safety compliance across departments; support staff performance development.
• Maintain up-to-date information on rates, packages and promotions for housekeeping.
• Plan for low occupancy periods; block rooms to optimize labor costs and maintenance activity.
• Maintain supply par levels; process requisitions for shortages.
• Ensure accuracy and thoroughness of work; develop corrective actions as needed.
• Support HR-related paperwork and confidentiality of employee information.
• Attend relevant meetings; perform other duties as assigned.

Skills

Bilingual English-Spanish

Outstanding communication

Time management

Attention to detail

Multitasking

Customer service mindset

Education

High school diploma or equivalent

2+ years housekeeping administration or management experience

Tools

PMS software

MS Office (Excel/PowerPoint)

Job description

The LINE is seeking a dynamic Group Housing and Events Coordinator in Los Angeles to oversee housekeeping administration and support guest experiences. The role demands strong organizational skills, leadership, and a proactive approach to coordinating across departments and vendors.

Ideal candidates will have 2+ years of housekeeping admin/management experience, bilingual English-Spanish, and proficiency with PMS software and MS Office.