Housekeeping Supervisor: Guest Experience Leader

Sonesta International Hotels Corporation; Los Angeles (CA); On-site; USD 37,000 - 41,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Health Savings Account with Company M

401(k) Retirement Plan with Company M

Paid Vacation and Sick Days

Sonesta Hotel Discounts

Educational Assistance

Paid Parental Leave

Company Paid Life Insurance

Disability Insurance

Job summary

Sonesta International Hotels Corporation in Los Angeles is seeking a Housekeeping Supervisor to lead daily operations, ensure guest rooms and public spaces meet high cleanliness standards, and maintain hotel presentation.

You will supervise housekeeping team members, conduct inspections, coordinate with Front Office, Engineering and Laundry, and support onboarding, training, and scheduling while upholding Sonesta’s People People philosophy.

Qualifications

• Experience in housekeeping, hotel, or facilities preferred.
• Past leadership or supervisory experience in hospitality.
• Strong knowledge of cleanliness standards and guest service expectations.
• Excellent communication and problem-solving skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Support daily housekeeping operations across guest rooms and public spaces.
• Supervise team members to ensure cleanliness and presentation.
• Inspect rooms and areas to meet brand standards.
• Monitor readiness, productivity, and guest satisfaction during shifts.
• Respond to guest requests and service issues promptly.
• Coordinate with Front Office, Engineering, Laundry, and leadership teams.
• Assist with onboarding, training, scheduling, and coaching.
• Ensure sanitation, OSHA compliance, and safety guidelines.
• Maintain closets, storage, and equipment in clean condition.
• Support VIP arrivals and deep cleaning projects.
• Foster a positive, guest-focused environment.
• Other duties as assigned.

Skills

Housekeeping supervision

Leadership

Team coordination

Guest service

Communication

Job description

Sonesta International Hotels Corporation in Los Angeles is seeking a Housekeeping Supervisor to lead daily operations, ensure guest rooms and public spaces meet high cleanliness standards, and maintain hotel presentation.

You will supervise housekeeping team members, conduct inspections, coordinate with Front Office, Engineering and Laundry, and support onboarding, training, and scheduling while upholding Sonesta’s People People philosophy.