Housekeeping Operations Coordinator

Omni Hotels & resorts; Hot Springs (AR); On-site; USD 36,000 - 48,000; Full time

Job summary

The Omni Homestead Resort & Spa is seeking a Housekeeping Office Coordinator to manage the daily office operations for the housekeeping department and coordinate work assignments for room attendants, housepersons, turndown attendants, and other staff while handling guest and associate calls and dispatching work tickets.

The role requires fluent English, the ability to work days, afternoons, weekends and holidays, basic math, and computer skills; Spanish bilingualism is a plus.

Qualifications

• Must read, write, and communicate in fluent English.
• Ability to work days, afternoons, weekends and holidays.
• Must possess basic computational ability.
• Must have computer skills.
• Previous experience as a coordinator and/or answering phones strongly preferred.
• Bi-lingual in Spanish preferred.
• Must be 21 years of age and have a valid driver’s license.
• Must be willing to take drug screening.

Responsibilities

• Open and close housekeeping department daily.
• Work with Loss Prevention to maintain lost and found records.
• Dispatch all calls to appropriate discipline.
• Communicate effectively with all departments, including engineering.
• Update Synergy requests.
• Respond to all phone calls/requests from guests and other departments.
• Monitor computer system.
• Maintain clear and efficient communication with the front desk.
• Maintain cleanliness and organization in department.
• Walk the floors and inspect guest rooms.

Skills

Fluent English

Computer skills

Bilingual Spanish (preferred)

Phone handling/communication

Job description

The Omni Homestead Resort & Spa is seeking a Housekeeping Office Coordinator to manage the daily office operations for the housekeeping department and coordinate work assignments for room attendants, housepersons, turndown attendants, and other staff while handling guest and associate calls and dispatching work tickets.

The role requires fluent English, the ability to work days, afternoons, weekends and holidays, basic math, and computer skills; Spanish bilingualism is a plus.