Rooms Housekeeping - Office Coordinator

Omni Hotels & Resorts; Paradise Valley (AZ); On-site; USD 35,000 - 50,000; Full time

Job summary

Omni Hotels & Resorts is seeking an organized Housekeeping Office Coordinator to manage daily office operations, assign duties to room attendants, and coordinate guest and associate calls. The role requires strong communication, English proficiency, basic computer skills, and the ability to work days, afternoons, weekends and holidays.

Bi-lingual Spanish is a plus. You will work closely with housekeeping leadership and other departments to ensure efficient service and guest satisfaction.

Qualifications

• Must be able to read, write, and communicate in fluent English.
• Ability to work days, afternoons, weekends, and holidays.
• Must possess basic computational ability.
• Must have computer skills.
• Previous experience as a coordinator and/or answering phones strongly preferred.
• Bi-lingual in Spanish.

Responsibilities

• Open and close housekeeping department daily.
• Work with Loss Prevention to maintain lost and found records.
• Dispatch all calls to appropriate discipline.
• Communicate effectively with all departments, including engineering.
• Update Synergy requests.
• Respond to all phone calls/ requests from guests and other departments.
• Monitor computer system.
• Maintain clear and efficient communication with the front desk.
• Maintain cleanliness and organization in department.
• Walk the floors and inspect guest rooms.

Skills

Fluent English

Phone answering

Computer skills

Basic computation

Bilingual Spanish

Coordinator experience

Flexible schedule

Job description

Overview:

The Housekeeping Office Coordinator will coordinate the work assignments for housekeeping staff including but not limited to room attendants, housemen, laundry attendants and turndown attendants, each day and answering guest and associate calls and dispatching work tickets appropriately. He/she is responsible for the day to day office operations for the housekeeping department.

Responsibilities:

• Open and close housekeeping department daily.
• Work with Loss Prevention to maintain lost and found records.
• Dispatch all calls to appropriate discipline.
• Communicate effectively with all departments, including engineering.
• Update Synergy requests.
• Respond to all phone calls/ requests from guests and other departments.
• Monitor computer system.
• Maintain clear and efficient communication with the front desk.
• Maintain cleanliness and organization in department.
• Walk the floors and inspect guest rooms.

Qualifications:

• Must be able to read, write, and communicate in fluent English.
• Ability to work days, afternoons, weekends, and holidays.
• Must possess basic computational ability.
• Must have computer skills.
• Previous experience as a coordinator and/or answering phones strongly preferred.
• Bi-lingual in Spanish.