Housekeeping Manager: Lead Cleanliness & Guest Service

Graduate Providence; Providence (RI); On-site; USD 52,000 - 70,000; Full time

Job summary

Graduate Providence in Providence, RI, is seeking a Housekeeping Manager to lead the department, ensuring a clean, safe environment and outstanding guest experience throughout the stay.

The role emphasizes supervisory leadership, staff development, and adherence to Highgate standards, with accountability for scheduling, training, and cost-effective operations in a luxury hospitality setting.

Qualifications

• At least 2 years of progressive experience in a hotel or related field.
• Supervisory experience required.
• Proficient in Windows, company approved spreadsheets and word processing.
• Long hours sometimes required.
• Medium work – ability to lift up to 50 pounds occasionally.

Responsibilities

• Oversee housekeeping operations and ensure guest satisfaction.
• Respond to guest requests and issues with courtesy and efficiency.
• Lead training, coaching and discipline of housekeeping staff.
• Review payroll hours for payroll compilation and submit to Accounting.

Skills

Supervisory experience

Windows proficiency

Multitasking

Communication skills

Hotel experience

Tools

Windows

Spreadsheets

Word processing

Job description

Graduate Providence in Providence, RI, is seeking a Housekeeping Manager to lead the department, ensuring a clean, safe environment and outstanding guest experience throughout the stay.

The role emphasizes supervisory leadership, staff development, and adherence to Highgate standards, with accountability for scheduling, training, and cost-effective operations in a luxury hospitality setting.