Housekeeping Manager | Guest Experience Leader

Trailborn Hotels & Resorts; Wrightsville Beach (NC); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Paid Time Off

401(k)

Sick Time

Employee Dining Discounts

Employee Marketplace Discounts

Job summary

Trailborn Hotels & Resorts is seeking a hands-on Housekeeping Manager to lead daily operations, supervise staff, and uphold Trailborn’s cleanliness and guest-ready standards across rooms and public spaces. You will drive coaching, training, and cost-control initiatives while maintaining brand standards.

The ideal candidate excels in detail-oriented leadership, collaborates with Front Office and Engineering, and manages schedules based on occupancy to deliver exceptional guest experiences.

Qualifications

• Minimum 2 years of housekeeping leadership experience in hospitality (Supervisor or Manager).
• Experience overseeing housekeeping operations in a hotel, resort, or similar environment.
• Strong attention to detail and commitment to cleanliness standards.
• Ability to lead, motivate, and develop team members.
• Basic knowledge of housekeeping inventory management and supply controls.
• Familiarity with property management systems (PMS) preferred.

Responsibilities

• Supervise daily housekeeping operations, including guest rooms, public areas, and back-of-house spaces.
• Lead and support housekeeping associates through training, coaching, and performance management.
• Assign daily room boards and ensure rooms are cleaned and inspected according to company standards.
• Conduct room inspections to maintain quality, cleanliness, and presentation standards.
• Coordinate with the Front Office team to ensure timely room readiness and guest satisfaction.
• Partner with Engineering to report and follow up on maintenance issues and room repairs.
• Assist with hiring, onboarding, and training new housekeeping associates.
• Maintain inventory of cleaning supplies, linens, and equipment while supporting cost control initiatives.
• Ensure compliance with all safety, sanitation, OSHA, and company policies.
• Address guest concerns related to housekeeping promptly and professionally.
• Monitor productivity and assist with labor scheduling based on occupancy levels.
• Support departmental engagement initiatives and help foster a positive team culture.
• Maintain housekeeping documentation, logs, and operational records.
• Perform other duties as assigned.

Skills

Housekeeping leadership

Hotel/hospitality operations

Detail-oriented

Team leadership & coaching

Inventory management basics

Tools

PMS (Property Management System)

Job description

Trailborn Hotels & Resorts is seeking a hands-on Housekeeping Manager to lead daily operations, supervise staff, and uphold Trailborn’s cleanliness and guest-ready standards across rooms and public spaces. You will drive coaching, training, and cost-control initiatives while maintaining brand standards.

The ideal candidate excels in detail-oriented leadership, collaborates with Front Office and Engineering, and manages schedules based on occupancy to deliver exceptional guest experiences.