Head of Housekeeping & Guest Experience

Trailborn Hotel Management Llc; Jackson (WY); On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Medical (with company contribution)

Dental (with company contribution)

Vision (with company contribution)

Paid Time Off

401(k) (with company match)

Sick Time

Employee Dining Discounts

Employee Marketplace Discounts

Job summary

Trailborn is seeking a Housekeeping Manager in Jackson Hole, WY to lead daily housekeeping operations and supervise staff to uphold exceptional cleanliness and guest experiences. You will coordinate with Front Office and Engineering, manage safety and cost control, and drive training and hiring efforts.

The ideal candidate has hands-on leadership in hospitality, strong attention to detail, and a passion for coaching teams to deliver outstanding service in a fast-paced environment.

Qualifications

• Minimum 2 years housekeeping leadership experience in hospitality (Supervisor or Manager level).
• Experience overseeing housekeeping operations in a hotel, resort, or similar environment.
• Strong attention to detail and commitment to cleanliness standards.
• Ability to lead, motivate, and develop team members.
• Basic knowledge of housekeeping inventory management and supply controls.
• Familiarity with property management systems (PMS) preferred.

Responsibilities

• Supervise daily housekeeping operations, including guest rooms, public areas, and back-of-house spaces.
• Lead and support housekeeping associates through training, coaching, and performance management.
• Assign daily room boards and ensure rooms are cleaned and inspected according to company standards.
• Conduct room inspections to maintain quality, cleanliness, and presentation standards.
• Coordinate with the Front Office team to ensure timely room readiness and guest satisfaction.
• Partner with Engineering to report and follow up on maintenance issues and room repairs.
• Assist with hiring, onboarding, and training new housekeeping associates.
• Maintain inventory of cleaning supplies, linens, and equipment while supporting cost control initiatives.
• Ensure compliance with all safety, sanitation, OSHA, and company policies.
• Address guest concerns related to housekeeping promptly and professionally.
• Monitor productivity and assist with labor scheduling based on occupancy levels.
• Support departmental engagement initiatives and help foster a positive team culture.
• Maintain housekeeping documentation, logs, and operational records.
• Perform other duties as assigned.

Skills

Leadership

Attention to detail

Guest service

Coaching

Operations mgmt

Team motivation

Tools

Property Management System (PMS)

Job description

Trailborn is seeking a Housekeeping Manager in Jackson Hole, WY to lead daily housekeeping operations and supervise staff to uphold exceptional cleanliness and guest experiences. You will coordinate with Front Office and Engineering, manage safety and cost control, and drive training and hiring efforts.

The ideal candidate has hands-on leadership in hospitality, strong attention to detail, and a passion for coaching teams to deliver outstanding service in a fast-paced environment.