Lead Housekeeping Manager - Guest Experience & Cleanliness

Trailborn Surf & Sound; Wrightsville Beach (NC); In loco; USD 50.000 - 55.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical insurance

Dental insurance

Vision insurance

Paid Time Off

401(k) with company match

Sick Time

Employee Dining Discounts

Employee Marketplace Discounts

Descrizione del lavoro

Trailborn Surf & Sound in Wrightsville Beach, NC seeks a Housekeeping Manager to oversee daily housekeeping operations, lead room attendants and associates, and ensure rooms and public areas meet high cleanliness standards. You’ll collaborate with Front Office and Engineering to ensure guest-ready rooms and optimal guest experiences.

The role requires hands-on leadership, strong attention to detail, and a commitment to coaching teams to deliver exceptional service in a fast-paced hospitality

Competenze

• Minimum 2 years of housekeeping leadership experience in hospitality.
• Experience overseeing housekeeping operations in a hotel, resort, or similar environment.
• Strong attention to detail and commitment to cleanliness standards.
• Ability to lead, motivate, and develop team members.
• Familiarity with property management systems (PMS) preferred.

Mansioni

• Supervise daily housekeeping operations, including guest rooms, public areas, and back-of-house spaces.
• Lead and support housekeeping associates through training, coaching, and performance management.
• Assign daily room boards and ensure rooms are cleaned and inspected according to company standards.
• Conduct room inspections to maintain quality, cleanliness, and presentation standards.
• Coordinate with the Front Office team to ensure timely room readiness and guest satisfaction.
• Partner with Engineering to report and follow up on maintenance issues and room repairs.
• Assist with hiring, onboarding, and training new housekeeping associates.
• Maintain inventory of cleaning supplies, linens, and equipment while supporting cost control initiatives.
• Ensure compliance with all safety, sanitation, OSHA, and company policies.
• Address guest concerns related to housekeeping promptly and professionally.
• Monitor productivity and assist with labor scheduling based on occupancy levels.
• Support departmental engagement initiatives and help foster a positive team culture.
• Maintain housekeeping documentation, logs, and operational records.
• Perform other duties as assigned.

Descrizione del lavoro

Trailborn Surf & Sound in Wrightsville Beach, NC seeks a Housekeeping Manager to oversee daily housekeeping operations, lead room attendants and associates, and ensure rooms and public areas meet high cleanliness standards. You’ll collaborate with Front Office and Engineering to ensure guest-ready rooms and optimal guest experiences.

The role requires hands-on leadership, strong attention to detail, and a commitment to coaching teams to deliver exceptional service in a fast-paced hospitality