HOUSEKEEPING MANAGER

Middleton Place Foundation; Roswell (GA); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Housekeeping Manager to oversee the daily operations of their housekeeping department. This pivotal role ensures a pristine and welcoming environment for guests, requiring strong leadership and a passion for exceptional service. The ideal candidate will have a background in hospitality management and a commitment to maintaining high cleanliness standards. Join a team where your contributions directly enhance guest satisfaction and operational excellence, making a significant impact in a dynamic and rewarding setting.

Qualifications

• 3+ years of housekeeping supervisory experience in hospitality.
• Strong leadership and team-building skills required.

Responsibilities

• Supervise and train housekeeping staff to meet cleanliness standards.
• Conduct daily inspections of guest rooms and public areas.
• Coordinate with Front Desk and Maintenance teams.

Skills

Leadership Skills

Communication Skills

Organizational Skills

Problem-Solving Abilities

Knowledge of Cleaning Techniques

Customer Service

Education

High School Diploma

Associate's Degree in Hospitality Management

Bachelor's Degree in Hospitality Management

Job description

Position Description - Housekeeping Manager

Position Summary - The Housekeeping Manager is responsible for overseeing the daily operations of the housekeeping department to ensure a clean, orderly, and inviting environment throughout the Inn. This includes managing housekeeping staff, maintaining high standards of cleanliness, training team members, and ensuring guest satisfaction through attention to detail and a proactive approach to service.

Reports to: General Manager
FLSA Status: Full-time Exempt

Qualifications

• High school diploma or equivalent required; Associate’s or Bachelor’s degree in Hospitality Management preferred.
• 3+ years of housekeeping supervisory or managerial experience in a hospitality setting.
• Strong leadership and team-building skills.
• Excellent communication, organizational, and problem-solving abilities.
• Ability to work a flexible schedule including weekends and holidays.
• Knowledge of housekeeping procedures, cleaning techniques, and laundry operations.
• Familiarity with OSHA standards and safety regulations.
• Passion for guest service and attention to detail.

Work Environment and Physical Demands:

• Must be able to work in all weather conditions due to outdoor environment.
• Capable of walking extensively, climbing stairs, and lifting up to 30 lbs.
• Frequent bending, stooping, reaching, and twisting.
• Work schedule includes weekends and holidays.

Primary Responsibilities and Duties:

• Supervise, train, and schedule housekeeping staff to ensure productivity and adherence to cleanliness standards.
• Conduct daily inspections of guest rooms, public areas, and back-of-house spaces to ensure quality standards are met.
• Maintain inventory and order supplies and equipment as needed.
• Coordinate with Front Desk and Maintenance teams to address guest needs and resolve issues promptly.
• Develop and implement cleaning procedures and safety protocols.
• Ensure compliance with health and safety regulations.
• Provide performance feedback and assist with employee development and disciplinary actions when necessary.
• Monitor labor costs and departmental budget to meet financial goals.
• Respond promptly and professionally to guest inquiries and complaints.
• Maintain documentation, including maintenance requests, inspection checklists, and staff schedules.