Regional HR Manager

Paradies Lagardère - Retail; Dallas (TX); Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a proactive HR leader to drive talent development and workforce planning across multiple airport locations. This role involves strategic partnerships with regional leadership to align HR strategies with business objectives, ensuring compliance with labor regulations, and fostering a culture of engagement and performance. The ideal candidate will have extensive experience in HR management, particularly in retail or hospitality, and possess strong communication and conflict management skills. Join a dynamic team dedicated to maintaining first-class standards and enhancing the employee experience in a fast-paced environment.

Qualifications

• 7+ years of progressive HR experience, with 3 years in a multi-site role.
• Bachelor's degree or equivalent experience required.
• PHR/SPHR or SHRM-CP certification is a plus.

Responsibilities

• Lead HR operations for multiple airport locations.
• Ensure compliance with employment laws and company policies.
• Manage employee relations and conflict resolution.

Skills

Employment Law Knowledge

Conflict Management

Communication Skills

Organizational Skills

Training and Facilitation

Analytical Skills

Education

Bachelor's Degree

Tools

MS Office Suite

HRIS System

Job description

POSITION DESCRIPTION SUMMARY:

The North American division ofLagardère Travel Retail.ParadiesLagardère brings 70 years of experience in pioneering trends, developing innovative shopping and dining options, and delivering engaging experiences for airport travelers across North America. We have a retail and dining presence of 850 stores and 170 restaurants and bars across US and Canada. ParadiesLagardèreis among thetravelindustry’s best in creating memorable and positive customer experiences for today’s travelers.

In Human Resources, we pride ourselves on being an agile team that supports our business to achieve goals and uphold our mission of maintaining First-Class standards that exceed the expectations of the customers and business partners we serve. As part of a company with over 10,000 employees, you will play a critical role in strategic partnership with multiple Regional Directors, implementing HR strategies that support operational excellence, ensure compliance with labor regulations, and foster a culture of engagement, retention and performance. The role requires a proactive leader who can balance strategic planning with hands-on approach, driving talent development, workforce planning and employee relations initiatives across your assigned region.

DUTIES AND RESPONSIBILITIES:

• Lead HR operations for multiple airport locations within the assigned region.
• Partner with regional leadership to align HR strategies with business objectives.
• Ensure compliance with federal, state, and local employment laws and company policies.
• Manage employee relations, investigations, and conflict resolution with fairness and consistency.
• Provide guidance and support on workforce planning, recruitment and the onboarding processes.
• Oversee performance management, coaching, and development plans for frontline associates and management teams.
• Monitor key HR metrics, turnover, engagement, performance management, retention, and identify themes and improvement opportunities.
• Support training initiatives to ensure consistency in First-Class service standards, safety, compliance and workforce management.
• Facilitate change management efforts during business transformations, expansions, restructures, etc.
• Collaborate with centralized HR functions (Benefits Payroll, Learning & Development, Business Systems, HRIS).
• Serve as a trusted advisor to site location leaders, providing daily support and strategic counsel, including understanding of people’s risk and reviewing HR policies.
• Lead status/update calls with your respective site locations.
• Design and implement policies and procedures to optimize productivity.
• Support talent management initiatives with succession planning, assessing performance and potential.
• Drive talent acquisition initiatives with sourcing, interviewing and building bench strength.
• Analyze exit interview data and various reports to identify trends and develop creative solutions for areas of opportunity.
• Counsel associates on resources available to assist with wellness, leaves, and other company programs.
• Understand and discuss company compensation and benefit programs.
• Prepare and analyze monthly reports and statistics.
• Advice and counsel during complex employee relations interventions (e.g., performance improvement process) and monitor progress.
• Participates in the creation of long-term HR to ensure sustainable capabilities to deliver on strategy.
• Special projects as assigned.

Typical Knowledge and Skills:

• Knowledge of employment law (i.e. Wage and Hour, FLSA, ADA, FMLA, EEOC, etc.)
• Knowledge of local, state, and federal laws
• Strong communication skills to address all levels of the organization
• Strong organizational skills as they relate to investigations and documentation
• Exceptional conflict management skills and commitment to confidentiality in all aspects of HR functions
• Effective training and facilitation skills for large and small groups
• Proficiency with MS Office (Word, Excel, Outlook, Access, PowerPoint, Teams) and HRIS system
• Strategic, analytical, detailed, energetic, and able to work in a fast-paced, team-oriented environment
• Self-motivated and directed
• Strong storytelling and presentation skills

POSITION QUALIFICATIONS:

• Bachelor’s Degree or equivalent experience required.
• 2 or more years managerial experience.
• 7+ years of progressive HR Experience, with at least 3 years in a multi-site or regional role.
• 3 years in retail, hospitality, or food and beverage highly preferred.
• PHR/SPHR or SHRM-CP/SHRM-SCP certification is a plus.
• Up to 50% travel.
• Schedule will require some nights, weekends, and holidays.

PHYSICAL REQUIREMENTS:

• Must be able to sit, stand, and/or walk for extended periods of time
• May require some lifting to 40 lbs.

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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.