Hotel General Manager

Virtelle Hospitality, LLC; Dahlonega (GA); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic General Manager for a prime hotel location nestled in the scenic foothills of the Blue Ridge Mountains. This role offers the chance to lead a dedicated team in delivering exceptional guest experiences while managing financial performance and operational excellence. The ideal candidate will possess a strong background in hospitality management, with a focus on community engagement and team member development. If you're passionate about creating memorable stays and fostering a culture of service, this opportunity is perfect for you.

Qualifications

• 5+ years experience as a General Manager in hospitality.
• Strong financial acumen and budget management skills.
• Proven ability to lead and develop diverse teams.

Responsibilities

• Oversee hotel operations ensuring efficiency and standards.
• Monitor market trends and optimize pricing strategies.
• Drive guest satisfaction and manage online reputation.

Skills

Financial Management

Operational Excellence

Guest Service

Team Leadership

Community Engagement

Problem-Solving

Time Management

Communication Skills

Education

Bachelor's Degree in Hospitality Management

Tools

Hotel Management Software

Microsoft Office Suite

PMS Systems

Job description

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Virtelle Hospitality, LLC provided pay range

This range is provided by Virtelle Hospitality, LLC. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$55,000.00/hr - $55,000.00/hr

Virtelle Hospitality is in search of an energetic and experienced General Manager for the Holiday Inn Express & Suites Dahlonega University Area.

Nestled in the foothills of the Blue Ridge Mountains close to the University of North Georgia, attractions and wineries, the Holiday Inn Express & Suites is just an hour outside Atlanta and offers a unique opportunity for an energetic and driven General Manager. Operating within a culture of service and of servant leadership, the General Manager will be responsible for the overall successful and profitable operation of this property. Primary responsibilities within this role fall into the following 5 categories:

• Financial Management
• Operational Excellence
• Cultivating Outstanding Guest Experiences
• Team Member Engagement
• Community Engagement
  
  
  

Responsibilities:

General

• Oversee and guide the overall success and performance of the hotel
• Liaise with management company to set and achieve hotel goals
• Continually collaborate with sales, revenue management, human resources, accounting, maintenance and company executives
• Maximize team potential by balancing operations with guest, employee, brand & owner satisfaction
  
  
  

Financial Management

• Monitor market trends and conduct competitor analysis to ensure competitive pricing/offerings
• Identify new business opportunities and strategies to increase occupancy, ADR and overall revenue
• Maintain strong relationships with key clients and business partners to drive repeat business & referrals
• Develop and manage budgets and forecasting for each department
• Mentor department managers to keep expenses within target levels
• Monitor operational costs and implement cost-saving measures where possible without compromising guest experiences.
• Understanding of cashflow, budget/forecasting. Fiscal control (tracking variances)
  
  
  

Operational Excellence

• Oversee daily operations to ensure all departments are running efficiently and to standards
• Ensure compliance with company policies, industry regulations, and health and safety standards
• Consistently align operations with the brand standards and values
• Maintain accurate and compliant records throughout the employee lifecycle
• Manage daily operations in alignment with annual brand QA standards & Virtelle’s standards
• Maintain a well-kept hotel with focus on preventative maintenance and cleanliness
• Understanding of inventory control and labor management
  
  
  

Cultivating Outstanding Guest Experiences

• Drive operations and accountability to ensure consistent delivery of the highest standard of guest service
• Monitor guest feedback, identify opportunities, and implement strategies to address concerns
• Develop opportunities to exceed guest expectations
• Manage online reputation by actively monitoring & responding to guest reviews and inquiries
• Maintain and enhance the hotel reputation through positive guest interactions and proactive resolution of issues
  
  
  

Team Member Engagement

• Lead, coach and develop a high-performing team that delivers exceptional guest service
• Foster a supportive and inclusive work environment in alignment with Virtelle’s Culture of Service
• Promote a culture of excellence, continual improvement and accountability
• Recognize and reward team member contributions and achievements
• Identify high-potential team members – cultivating a leadership pipeline
• Mentor and guide the professional development of department leaders
• Address and resolve team member concerns and conflicts with empathy and fairness
• Develop and implement strategies to improve employee retention and reduce turnover
• Leverage the genuine company commitment to work-life balance, job satisfaction and overall team member well-being
  
  
  

Community Engagement

• The General Manager will identify new opportunities to engage with and support our community
• Identify community partnerships that can offer unique guest experiences & promote return guests
• Promote participation in company-sponsored volunteer opportunities, championing the Culture of Service
  
  
  

Qualifications:

The ideal candidate for the General Manager at the Holiday Inn Express & Suites will have demonstrated experience in the following areas:

• Minimum of 5 years of experience as a General Manager of a franchise hotel.
• Proven ability to lead, motivate, develop and manage a diverse team of hospitality professionals.
• Strong financial acumen
• Demonstrated experience in managing budgets, financial reporting, and revenue optimization.
• Proven track record of driving revenue growth and managing expenses
• Excellent interpersonal and communication skills
• Proven ability to build and maintain relationships with guests, staff, and stakeholders.
• Exceptional problem-solving and decision-making skills- with a customer-focused mindset.
• Knowledge of hotel operations, including front office, housekeeping, food and beverage, sales, marketing maintenance and operational KPI’s.
• Familiarity with hotel management software and systems, such as PMS systems.
• Previous experience with IHG brand properties preferred but not required
• Strong organizational and time-management skills, with the ability to prioritize and delegate tasks effectively.
• A commitment to delivering a high level of guest satisfaction and maintaining a positive hotel reputation.
• Technical aptitude – experience in Microsoft Office & Online Suite of Applications required
• In-depth knowledge of Excel preferred
  
  
  

Compensation:

The ideal candidate for this role with be an experienced and passionate hospitality professional. Virtelle Hospitality is seeking the best candidate for the role and thus compensation will be determined commensurate with experience.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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