fl2 Host - Part Time

Fairmont; Pittsburgh (Allegheny County); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Employee rates at Luxe Accor North/Cen

Academies learning programs

Grow within property and world

CSR initiatives Planet21

Job summary

Fairmont Pittsburgh is seeking a friendly, engaging Restaurant Host/Guest Service Associate to welcome guests on fl.2 and guide them to their tables in a warm, efficient manner.

You will manage the reservation system, balance the flow of patrons, assist with phone inquiries, maintain menus, and uphold Fairmont and hotel standards while delivering exceptional guest experiences; training and growth opportunities are available across Accor's global portfolio.

Qualifications

• Excellent written/verbal communication and interpersonal skills.
• Able to balance a variety of conflicting priorities while providing guest service.
• Must have calm and warm manner.
• Be able to work flexible hours including mid-shift, weekends, and holidays.

Responsibilities

• Greet all guests to fl.2 in a friendly, engaging and efficient manner.
• Escort guests to their table, engaged in pointing out features of the restaurant.
• Create and maintain a sense of excitement at the entrance including name recognition.
• Balance the reservation system (Open table), accurately accounting for covers.
• Assist with phone enquiries and reservation requests.
• Keep a firm handle on the restaurant knowing the status of tables and flow of patrons.
• Take ownership of the restaurant and the service flow.
• Maintain stock of menus appropriate to service period.
• Assist with requisitioning.
• Provide service within Fairmont and Hotel Standards.
• Aware of all business within hotel on a daily basis and able to guide guests accordingly.
• Follow opening and closing procedures daily.
• Assist Restaurant Managers as assigned.
• Follow and adhere to all safety and sanitation policies and procedures.

Skills

Verbal communication

Interpersonal skills

Prioritization

Calm demeanor

Flexibility hours

Job description

Fairmont Pittsburgh, a 4 diamond LEED certified luxury hotel, is located at the heart of Pittsburgh’s business, cultural and retail hub. Fairmont Pittsburgh offers superb and distinctive guest services and accommodations in a luxury setting.

What Is In It For You:

• Competitive salary and flexible benefit plans
• Opportunity for commissions
• Employee rates at Luxe Accor properties in North and Central America
• Learning programs through our Academies
• Opportunity to develop your talent and grow within our property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities like Planet21 and Employee Wellbeing initiatives

Job Description

What You Will Be Doing:

Greet all guests to fl.2 in a friendly, engagingand efficient manner

Escort guests to their table, engaged in pointing out features of the restaurant

Create and maintain a sense of excitement at the entrance including name recognition

Balance the reservation system (Open table), accurately accounting for covers

Assist with phone enquiries and reservation requests

Keep a firm handle on the restaurant knowing the status of tables and flow of patrons

Take ownership of the restaurant and the service flow

Maintain stock of menus appropriate to service period

Assist with requisitioning

Provide service within Fairmont and Hotel Standards

Aware of all business within hotel on a daily basis and able to guide guests accordingly

Follow opening and closing procedures daily

Assist Restaurant Managers as assigned

Follow and adhere to all safety and sanitation policies and procedures

Other duties as assigned

Qualifications

Your Experience and Skills Include:

Previous experience is an asset

Excellent written/verbal communication and interpersonal skills

Able to balance a variety of conflicting priorities while providing guest service

Must have calm and warm manner

Be able to work flexible hours including mid-shift, weekends, and holidays

Additional Information

Physical Aspects of Position (include but are not limited to):

• Constant walking and standing during shift
• May occasionally exert up to 25 pounds lift, carry, push, or pull objects

Visa Requirements: Must have proof of valid U.S. work authorization.

Our Commitment to Diversity & Inclusion

Fairmont Pittsburgh is an equal opportunity employer. We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visithttps://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo!#BELIMITLESS