Housekeeping Manager

Plazahotelelpaso; Orlando (FL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Housekeeping Manager to oversee housekeeping operations and ensure exceptional guest experiences. This role involves managing staff performance, training new associates, and maintaining high cleanliness standards throughout the hotel. The ideal candidate will have a strong background in housekeeping management and a commitment to guest satisfaction. Join a team that values excellence, service, and sustainability, and take the next step in your hospitality career with a clear growth path towards higher managerial roles.

Qualifications

• One year previous housekeeping supervisor experience required.
• High School diploma or equivalent preferred.

Responsibilities

• Manage housekeeping operations and ensure adherence to hotel standards.
• Train and support associates while monitoring staff performance.
• Inspect guest rooms and public areas for cleanliness and safety.

Skills

Housekeeping Management

Staff Training and Development

Guest Service Management

Inventory Management

Education

High School Diploma

Job description

Opportunity: Housekeeping Manager

Manage housekeeping operations in accordance with established guest service, quality and sustainability standards.

Your Growth Path

Executive Housekeeper – Operations Manager – Assistant General Manager

Your Focus

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures.
• Inspect guest rooms, public areas and grounds for cleanliness, appearance and safety.
• Answer inquiries pertaining to hotel policies and services and resolve guests’ complaints and concerns.
• Prepare schedules based upon occupancy and assign duties to associates.
• Take inventory and submit periodic inventory orders to ensure supplies are purchased in a timely manner.
• Prepare required paperwork pertaining to departmental functions.
• Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.
• Comply with HHM internal audit standards pertaining to key control and risk management areas (I.E. lost and found, key control, guest room safety).
• Maintain departmental expenses in line with the budget as described by the General Manager.
• Ensure compliance with specific brand standards.
• Be aware of and communicate service scores to drive improvement and higher guest satisfaction.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits; follow MSDS and OSHA standards; wear protective safety equipment and participate in safety committees as directed.
• Perform other duties as requested by management.

Your Background and Skill

• High School diploma or equivalent preferred.
• One year previous housekeeping supervisor experience required.

Work Environment and Context

• Work schedule varies and may include working on holidays, weekends and alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Source: HHM Hotels