Housekeeping Manager

Hyatt Hotels; Orlando (FL); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player in hospitality is seeking a Housekeeping Manager to lead their team in providing exceptional service and maintaining high cleanliness standards. In this role, you will oversee the housekeeping department, ensuring a safe and welcoming environment for guests. Your responsibilities will include managing staff, coordinating cleaning schedules, and maintaining inventory. This position offers an exciting opportunity to contribute to a dynamic team within a reputable company known for its commitment to quality and guest satisfaction. If you have a passion for hospitality and a knack for management, this could be the perfect role for you.

Qualifications

• Experience in managing a housekeeping department and staff.
• Strong focus on guest satisfaction and service quality.

Responsibilities

• Oversee housekeeping staff to ensure cleanliness and guest satisfaction.
• Manage inventory and ordering of supplies and amenities.
• Conduct training and maintain cleaning schedules.

Skills

Team Management

Customer Service

Training and Development

Inventory Management

Education

High School Diploma

Hospitality Management Degree

Tools

Cleaning Equipment

Inventory Management Software

Job description

Compensation Type

Yearly

Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. It is a dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu, with a growing presence in Europe, Latin America, and the Caribbean. The company's portfolio of properties represents an asset value exceeding $20 billion and generates over $5 billion in revenue. Highgate offers expert guidance throughout all stages of the hospitality property cycle, from planning and development to recapitalization or sale. The company also develops bespoke hotel brands and uses industry-leading proprietary revenue management tools to optimize performance and asset value. Led by experienced hotel management professionals, Highgate is a trusted partner for top ownership groups and major hotel brands. The company maintains offices in London, New York, Dallas, and Seattle.

Location

Country Inn & Suites Orlando, 5440 Forbes Place, Orlando, FL 32812

Overview

The Housekeeping Manager oversees the Housekeeping Department to ensure attentive, friendly, efficient, and courteous service, providing guests with a clean, safe environment and managing expenses effectively to maximize service quality.

Responsibilities

1. Maintain a courteous, helpful attitude towards guests, managers, and staff at all times.
2. Respond promptly and courteously to guest requests, complaints, and problems, ensuring guest satisfaction.
3. Motivate, coach, counsel, and discipline housekeeping staff following Highgate Hotel SOPs.
4. Ensure adherence to Standard of the Week training and effective training procedures.
5. Implement and maintain a regular cleaning schedule and detailed checklists for staff.
6. Manage housekeeping equipment and ensure proper maintenance.
7. Comply with all corporate risk management standards, including MSDS and HazCom.
8. Coordinate large guestroom turnovers efficiently.
9. Follow departmental opening and closing procedures consistently.
10. Carry a pager at all times for communication.
11. Conduct interviews and participate in hiring processes according to SOPs.
12. Develop employee morale and ensure ongoing training.
13. Inspect rooms daily, including VIP rooms prior to guest arrival.
14. Maintain cleanliness standards in guest rooms, public areas, and back-of-house areas.
15. Manage inventory and ordering of supplies and amenities.
16. Conduct regular inventories of housekeeping and laundry supplies.
17. Protect guest privacy and security by following hotel procedures.
18. Monitor work orders, coordinate with Engineering, and follow up on completion.
19. Lead pre-shift meetings and provide ongoing training.
20. Maintain