Housekeeping Manager

Highgate Hotels, LP; Orlando (FL); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Housekeeping Manager to lead their housekeeping team. This role is pivotal in ensuring the highest standards of cleanliness and guest satisfaction. The ideal candidate will have a strong background in hotel management, exceptional communication skills, and a proactive approach to problem-solving. You will be responsible for overseeing daily operations, managing staff, and maintaining compliance with safety standards. Join a dynamic team that values excellence and teamwork, and make a significant impact on the guest experience in a thriving environment.

Qualifications

• 2+ years of experience in hotel management or a relevant degree.
• Proven supervisory skills and ability to manage staff effectively.

Responsibilities

• Oversee housekeeping operations and ensure guest satisfaction.
• Manage staff training, scheduling, and performance evaluations.

Skills

Verbal Communication

Written Communication

Problem-Solving

Multitasking

Interpersonal Skills

Education

4-year College Degree

2-year Degree plus Relevant Experience

Tools

Windows

Spreadsheets

Word Processing

Job description

Housekeeping Manager

Requisition ID: 2025-65370

Category: Housekeeping

Location: US-FL-Orlando

Property: Country Inn & Suites Orlando

Compensation

Type: Yearly

Company Overview

Highgate Hotels is a leading real estate investment and hospitality management company with a portfolio exceeding $20B in assets and over $5B in revenues. With offices in London, New York, Dallas, and Seattle, we operate in major markets including New York, Boston, Miami, San Francisco, and Honolulu, as well as expanding in Europe, Latin America, and the Caribbean.

Location

5440 Forbes Place, Orlando, FL 32812

Overview

The Housekeeping Manager oversees the Housekeeping Department, ensuring quality service, cleanliness, safety, and efficient management of expenses to maximize guest satisfaction and operational efficiency.

Responsibilities

1. Provide attentive, friendly, and courteous service to guests, managers, and staff.
2. Respond promptly to guest requests, complaints, and emergencies, ensuring follow-up for satisfaction.
3. Motivate, coach, and discipline staff according to hotel SOPs.
4. Ensure adherence to training standards and maintain cleaning schedules.
5. Manage equipment, supplies, and inventory effectively.
6. Maintain compliance with safety and risk management standards.
7. Inspect rooms and public areas daily, including VIP rooms before guest arrival.
8. Coordinate large guestroom turnovers and manage work orders.
9. Conduct staff interviews, training, and performance evaluations.
10. Ensure guest privacy, security, and satisfaction.
11. Maintain departmental records, schedules, and reports.
12. Participate in departmental meetings and training sessions.
13. Handle emergency procedures and maintain communication systems.
14. Oversee VIP services, special requests, and out-of-order rooms.
15. Ensure cleanliness and maintenance of all hotel areas to standards.
16. Manage payroll, scheduling, and purchasing activities.
17. Promote positive working relationships and adherence to hotel policies.
18. Participate in hotel-wide initiatives to improve guest experience and operational performance.

Qualifications

1. At least 2 years of progressive hotel or related experience, or a 4-year college degree; or 2-year degree plus relevant experience.
2. Supervisory experience required.
3. Proficiency in Windows, spreadsheets, and word processing.
4. Ability to work long hours and lift up to 50 pounds.
5. Excellent verbal and written communication skills.
6. Strong multitasking, problem-solving, and interpersonal skills.
7. Attendance at all required meetings and trainings.
8. Ability to handle problems proactively and efficiently.