Housekeeping Manager

Highgate; Orlando (FL); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player in hospitality seeks a dedicated Housekeeping Manager to lead the Housekeeping Department. This role is essential for ensuring a clean, safe, and welcoming environment for guests while effectively managing service levels and expenses. The ideal candidate will have supervisory experience and a strong background in hotel operations. Join a forward-thinking company where your leadership will enhance guest satisfaction and operational efficiency, contributing to the overall success of the hotel.

Qualifications

• Minimum 2 years in hotel operations or a 4-year degree.
• Supervisory experience required.
• Ability to work long hours and lift up to 50 pounds.

Responsibilities

• Ensure staff provide courteous service and respond to guest requests.
• Manage housekeeping supplies and conduct inspections.
• Participate in hiring, training, and scheduling staff.

Skills

Hotel Operations Experience

Supervisory Skills

Effective Communication

Multitasking

Education

4-Year College Degree

2 Years of Experience in Hotel Operations

Tools

Windows

Spreadsheets

Word Processing

Job description

Compensation Type

Yearly

Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. The company operates in U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu, with expanding presence in Europe, Latin America, and the Caribbean. Its portfolio exceeds $20B in assets and generates over $5B in revenue. Highgate offers expert guidance through all stages of the hospitality property cycle, develops bespoke hotel brands, and utilizes proprietary revenue management tools to maximize asset performance. The executive team comprises experienced hotel management leaders, making Highgate a trusted partner for top ownership groups and major hotel brands. The company has offices in London, New York, Dallas, and Seattle.

Location

Country Inn & Suites Orlando, 5440 Forbes Place, Orlando, FL 32812

Overview

The Housekeeping Manager oversees the Housekeeping Department to ensure attentive, friendly, efficient, and courteous service, providing guests with a clean, safe, and quality environment, while managing expenses and service levels effectively.

Responsibilities

• Ensure staff are attentive, friendly, helpful, and courteous to guests, managers, and colleagues.
• Respond promptly to guest requests, complaints, and issues, ensuring guest satisfaction.
• Motivate, coach, counsel, and discipline housekeeping staff per Highgate SOPs.
• Maintain training standards and conduct regular inspections of rooms and public areas.
• Manage housekeeping supplies, equipment, and inventory efficiently.
• Ensure compliance with safety, risk management, and hotel policies.
• Coordinate large guestroom turns and VIP room preparations.
• Participate in hiring, training, and scheduling staff.
• Oversee maintenance requests, work orders, and safety procedures.
• Maintain confidentiality, security, and guest privacy standards.
• Monitor and manage departmental operations, including cleanliness, guest requests, and VIP services.
• Conduct team meetings and training sessions regularly.
• Ensure proper documentation, record-keeping, and reporting for operations and payroll.
• Maintain professional communication and adhere to hotel standards and policies.

Qualifications

• Minimum 2 years of experience in hotel operations or related field; or a 4-year college degree; or a combination of education and experience.
• Supervisory experience required.
• Proficiency in Windows, spreadsheets, and word processing.
• Ability to work long hours as needed.
• Physical ability to exert up to 50 pounds of force occasionally.
• Effective verbal and written communication skills.
• Ability to multitask, prioritize, and maintain high standards of service and appearance.
• Participation in hotel meetings, trainings, and M.O.D. coverage as required.