Assistant Housekeeping Manager

JW Marriott Orlando Bonnet Creek Resort & Spa; Orlando (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking an entry-level management professional to support daily activities in housekeeping and recreation. This role is pivotal in enhancing guest satisfaction while managing operational budgets. Candidates will assist in coordinating housekeeping operations, supervising staff, and ensuring exceptional customer service. With a focus on employee growth and well-being, this position offers a unique opportunity to thrive in a dynamic hospitality environment. Join a team dedicated to excellence and innovation in delivering outstanding guest experiences.

Benefits

Comprehensive Health Benefits

401(k) with up to 5% match

Employee Stock Purchase at 15% Discount

Paid Time Off

Travel Discounts

Tuition Assistance

Health Savings Accounts

Adoption and Parental Benefits

Qualifications

• 1 year of experience in housekeeping or a related field.
• High school diploma or GED required.

Responsibilities

• Assist with managing housekeeping operations and budgets.
• Handle guest issues and ensure exceptional customer service.

Skills

Customer Service

Housekeeping Management

Budget Management

Problem Solving

Education

High School Diploma or GED

2-Year Degree in Hospitality or Related Field

Job description

Entry-level management position supporting daily activities in Housekeeping, Recreation / Health Club, and Laundry, if applicable. Responsible for working with employees to clean and maintain guestrooms and public spaces, completing inspections, and ensuring accountability for corrective actions. Aims to enhance guest and employee satisfaction while managing the operating budget.

Candidate Profile

Education and Experience

• High school diploma or GED; 1 year of experience in housekeeping or a related field.
• Alternatively, a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major; no work experience required.

Core Work Activities

Assisting in Managing Housekeeping Operations and Budgets

• Assist with lost and found procedures.
• Prepare work assignments based on room status and check-outs.
• Communicate guest room status to the Front Desk promptly.
• Coordinate with Engineering on maintenance needs.
• Follow loss prevention policies.
• Ensure staff have necessary supplies, equipment, and uniforms.
• Supervise guestroom and public space inspections.
• Manage linen inventory and guest supplies; assist with ordering supplies.
• Support supervision of Housekeeping in the absence of the Director or Manager.
• Monitor employee service behaviors and provide feedback for improvement.

Ensuring Exceptional Customer Service

• Handle guest issues and complaints, seeking supervisor assistance when needed.
• Review guest feedback and satisfaction results with staff.
• Model positive guest relations behaviors.

The hourly pay range is $25.00 to $28.37. Marriott offers bonuses, comprehensive health benefits, 401(k) with up to 5% match, employee stock purchase at 15% discount, paid time off, insurance options, travel discounts, adoption and parental benefits, health savings accounts, tuition assistance, and other wellness benefits. Benefits are subject to eligibility and other conditions.

Marriott reserves the right to modify compensation and benefits at any time. We are an equal opportunity employer committed to diversity and inclusion, prohibiting discrimination based on protected statuses.

Marriott Hotels aim to deliver exceptional hospitality, fostering a welcoming environment where associates can thrive and grow. Join us to be part of a global team dedicated to excellence and innovation in hospitality. JW Marriott, part of Marriott International's luxury portfolio, offers a unique work environment focused on associate well-being, development, and recognition, embodying the legacy of J. Willard Marriott. Join us to pursue your passions in a luxury setting and be part of a community that values your growth and happiness.