Housekeeping Manager

Highgate; Orlando (FL); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Housekeeping Manager to oversee the operations of the housekeeping department. This role is pivotal in ensuring that guests enjoy a clean, safe, and welcoming environment. You will lead a team, manage supplies, and uphold the highest standards of service. With a focus on guest satisfaction and operational efficiency, this position offers the opportunity to make a significant impact in a dynamic and rewarding environment. If you thrive in fast-paced settings and have a passion for hospitality, this role is perfect for you.

Qualifications

• 2+ years of hotel experience or a relevant degree.
• Strong supervisory and communication skills are essential.

Responsibilities

• Ensure high standards of cleanliness and guest satisfaction.
• Manage housekeeping staff and respond to guest requests.

Skills

Supervisory Skills

Effective Communication

Problem-Solving

Multitasking

Guest Service

Education

4-year College Degree

2-year Degree with Experience

Tools

Windows

Spreadsheets

Word Processing Software

Job description

Join to apply for the Housekeeping Manager role at Highgate.

Highgate is a premier real estate investment and hospitality management company recognized as an industry innovator, with a significant presence in U.S. gateway markets and expanding globally. The company's portfolio exceeds $20B in asset value and generates over $5B in revenue, providing expert guidance throughout the hospitality property cycle and developing bespoke hotel brands using industry-leading revenue management tools. Highgate's executive team comprises experienced hotel management leaders, and the company maintains offices in London, New York, Dallas, and Seattle.

Overview

The Housekeeping Manager is responsible for ensuring the efficient operation of the Housekeeping Department, providing guests with quality service and a clean, safe environment, while managing expenses and maximizing service levels.

Responsibilities

1. Ensure staff are attentive, friendly, helpful, and courteous to guests, managers, and colleagues.
2. Respond promptly and courteously to guest requests, complaints, and issues, following up to ensure satisfaction.
3. Motivate, coach, counsel, and discipline housekeeping staff according to company SOPs.
4. Maintain a regular cleaning schedule and detailed checklists for each position.
5. Assist in maintaining and controlling housekeeping equipment.
6. Ensure compliance with corporate risk management standards.
7. Manage large guestroom turnovers efficiently.
8. Follow departmental opening and closing procedures consistently.
9. Carry a pager at all times.
10. Conduct interviews and participate in hiring processes.
11. Develop employee morale and ensure proper training.
12. Inspect rooms daily, including VIP rooms prior to guest arrival.
13. Ensure cleanliness standards are met in all areas.
14. Manage supplies and conduct regular inventories.
15. Maintain guest privacy and security protocols.
16. Monitor work orders and coordinate with Engineering.
17. Conduct pre-shift meetings and respond to emergency situations as per safety protocols.
18. Balance room status reports nightly and resolve discrepancies.
19. Assist with payroll and scheduling, maintaining proper documentation and adherence to policies.
20. Promote open communication and maintain professional relationships across departments.
21. Ensure all hotel policies and service standards are followed.
22. Operate communication devices professionally and manage large turnover days effectively.
23. Monitor VIP and special guest requests, and manage the Lost and Found process.
24. Maintain organized documentation and reporting systems.
25. Participate in regular meetings and training sessions.
26. Ensure overall guest satisfaction and safety standards are upheld.

Qualifications

1. At least 2 years of progressive hotel experience or a related field; or a 4-year college degree; or a combination of 2-year degree and related experience.
2. Supervisory experience required.
3. Proficiency in Windows, spreadsheets, and word processing.
4. Ability to perform medium physical work and handle long hours.
5. Effective verbal and written communication skills.
6. Ability to multitask, prioritize, and handle guest and employee concerns professionally.
7. Attend all required meetings and participate in on-duty management as needed.
8. Maintain high personal grooming standards.
9. Adhere to safety, operational, and hospitality standards.
10. Strong problem-solving skills and the ability to analyze complex information.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industry: Hospitality