Housekeeping Manager

Omni Mount Washington Resort & Spa; Bretton Woods (NH); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

$1,000 Sign-On Bonus (terms and cond.)

Relocation Assistance for salaried Rel

Long-Term Housing Options Available

Guest gym access

6 Paid Holidays

Weekly pay cycle

Complimentary meals in cafeteria

Job summary

Omni Mount Washington Resort & Spa in Bretton Woods, NH, is seeking a managerial team member for our housekeeping division to lead daily operations and drive service excellence.

The ideal candidate will supervise Supervisors, manage scheduling, payroll, and training, and uphold Omni standards across all guest rooms and public areas. A dynamic hospitality leader with a focus on guest satisfaction is preferred.

Qualifications

• Experience in hospitality management and supervising staff.

Responsibilities

• Oversee daily operations of the housekeeping department and room attendants.
• Lead and mentor Supervisors; conduct scheduling and payroll sign-off.
• Ensure safety policies are followed and quality standards are met.
• Conduct regular staff meetings and performance coaching.

Job description

**Salary/Managerial Position**
As grand as the history behind it, the Omni Mount Washington Resort and Spa, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dcor. The resort is home to award-winning alpine and Nordic skiing at Bretton Woods - the states largest ski area which is consistently recognized among the best for snow quality, grooming and service. A famed Donald Ross-designed Golf Course, nature-inspired Spa and year-round Canopy Tour add to our wide variety of world-class activities, adventure and wellness offerings, attracting guests from around the globe all year long.
Omni Mount Washington Resort and Spa and Bretton Woods Ski Area associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort and Spa is committed to serve our associates and nurture their growth. We embody a culture of respect, gratitude and empowerment each day. If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort and Spa and Bretton Woods Ski Area may be your perfect match.
Whats in it for me?
**
Perks:**

• $1,000 Sign- On Bonus *(terms and conditions apply)*
• Relocation Assistance for salaried Managers relocating 50+ miles away
• Long- Term Housing Options Available
• Guest gym access
• 6 Paid Holidays
• Weekly pay cycle
• Complimentary meals in cafeteria

**Benefits**

• Comprehensive healthcare coverage with options for medical, dental, and vision plans.
• Paid time off for relaxation and rejuvenation.
• Financial security through a 401(K) matching plan and pre-tax Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
• A great voluntary benefits program that includes critical illness, hospital indemnity, and accident coverage, life and ADandD insurance, legal services, and identity theft protection, access to whole life insurance, telemedicine, and pet insurance.

• Support services including an Employee Assistance Program (EAP)

**Resort Discounts**

• Complimentary Bretton Woods season pass (terms and conditions apply, associate may also be eligible for spouse/dependent passes, or one courtesy pass based on status)
• 25% off Food and Beverage (excluding alcohol)
• 25% off Retail
• 25% off Spa Services
• Discounts on Ski and Golf Rentals, Canopy Tours, and other activities

Essential Functions

• Primary focus on public area cleanliness and turndown service.
• Attend and assist with the Monthly OST meetings.
• Manage the Supervisors and all daily operations of the team.
• Ensure all Safety Policies and Procedures are followed and adhered to.
• Daily Medallia Board is posted and Shared with Associates.
• Sign off on payroll, ensuring all coding is accurate, PTO sheets turned in, manual time sheets turned in and detail reports are signed and turned in.
• Assist with scheduling for the department.
• Cover supervisor duties as needed.
• Manage the 100 point inspection process.
• Continued training of associates as needed.
• Assist in performing monthly 1-on-1 staff meetings.
• Facilitate evening department stand up meetings with the evening associates.
• Assist in the interviewing and hiring process
• Perform Coaching and Counseling of staff as needed.
• Monitor Medallia guest room cleanliness scores.
• Assist with all supply inventories.
• Displays a positive, upbeat and professional demeanor with all guests and associates
• Completion of all assigned duties as directed by the Executive Housekeeper/Assist. ousekeeper.
• Maintain property to Omni standards as outlined in Rooms Operation Manual
• Responds quickly and urgently to all guest requests
• Conducts Moments of Service success checklists on a daily/weekly basis
• Conducts guestroom inspection checklist on daily/weekly basis
• Conducts Rooms control to update personal preference profiles
• Conducts inspections of stayover service and turndown service
• Conducts inspections of public areas
• Works with lobby attendants to maximize efficiency and quality of work.

Tools And Equipment

• Computer and printer, telephone, pen/pencil, photo-copying machine, facsimile machine

Wo