Housekeeping & Guest Services Coordinator

Four Seasons Hotels and Resorts; United States; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Employee discounts

Dry cleaning for uniforms

Employee meals

Complimentary parking

Training & development

Career growth opportunities

Job summary

Four Seasons Hotel Nashville is seeking a proactive Housekeeping Coordinator to support daily housekeeping operations and guest requests. This role emphasizes clear communication, efficient coordination, and teamwork across hotel departments to maintain top-tier cleanliness and service standards.

The ideal candidate has at least 1 year of related experience, excellent organizational and communication abilities, and proficient MS Word/Excel skills.

Qualifications

• Minimum of 1 year of experience in an administrative, housekeeping, or coordination role.
• Strong organizational, multitasking, and communication skills.
• Proficiency in Microsoft Word and Excel.

Responsibilities

• Answer and manage all incoming Housekeeping calls, directing requests promptly and accurately.
• Coordinate daily Housekeeping operations to maximize departmental efficiency.
• Lead and support special projects aimed at enhancing housekeeping services and product quality.
• Prepare room assignment boards and review staffing levels for upcoming shifts.
• Maintain accurate and organized departmental records, files, and office operations.
• Monitor and follow up on guest traces, special requests, and service recovery opportunities.
• Review guest profiles and ensure Housekeeping-related preferences and requests are fulfilled.
• Respond to guest needs in a timely manner and elevate concerns when necessary.
• Communicate room status updates and engineering issues, following established procedures for resolution.
• Assist with room inspection, cleaning, and preparation as needed to support operational requirements.
• Foster positive working relationships with Room Attendants, House Attendants, Laundry Attendants, and other hotel departments.

Skills

Organizational skills

Multitasking

Communication

Microsoft Word

Microsoft Excel

Customer service

Bilingualism

Tools

Microsoft Office

Job description

Four Seasons Hotel Nashville is seeking a proactive Housekeeping Coordinator to support daily housekeeping operations and guest requests. This role emphasizes clear communication, efficient coordination, and teamwork across hotel departments to maintain top-tier cleanliness and service standards.

The ideal candidate has at least 1 year of related experience, excellent organizational and communication abilities, and proficient MS Word/Excel skills.