Luxury Events & Guest Experience Manager

Four Seasons Hotels and Resorts; Nashville (TN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Training & development

Employee discounts

Dry cleaning

Employee meals

Job summary

Four Seasons Hotels and Resorts in Nashville is seeking an Event Services Manager to support the Director of Events and oversee day-to-day coordination for group conference bookings. You will enforce sales terms and guide planners through planning, ensuring client needs align with hotel operations.

You will lead cross-department collaboration, manage guestroom arrangements, and upsell where appropriate to maximize revenue while maintaining impeccable service standards.

Qualifications

• Bachelor’s degree in Hospitality, Event Management, or a related field preferred.
• Minimum of 3 years in event management, preferably within a luxury hospitality environment.
• Strong leadership, interpersonal, and client relationship-building skills.
• Excellent organizational skills with strong attention to detail.
• Proficiency in event management software and Microsoft Office Suite.
• Ability to work flexible schedules, including evenings, weekends, and holidays as business needs require.
• Requires reading, writing, and oral proficiency in the English language.

Responsibilities

• Plan and finalize the requirements of confirmed group bookings and ensure effective communication through Resumes, BEOs, Daily Reports, etc. while maximizing revenue potential through upselling.
• Coordinate all guestroom reservations in conjunction with the Group Rooms Coordinator and coordinate group arrival and departures.
• Make personal contact with all departments to ensure the success of the event.
• Maintain an active trace/follow-up system.
• Find solutions to the inevitable challenges and glitches that arise while groups are on property and keep Director of Events promptly informed of all problems or unusual matters so prompt corrective action can be taken where appropriate
• Act as the liaison for all vendor/supplier related clients needs, (i.e. Audio Visual, Florists, Décor etc.)
• Attend and participate in meetings with hotel staff and clients, including but not exclusive to: Morning Operations Briefing, Resume Meeting, Banquet Event Order Meeting, Sales Meeting Pre-Convention Meetings, Post-Convention Meetings, Planning Visits, and Menu Tastings.
• Ensure accuracy of Banquet Checks and provide bill review on completion of program or event.
• Assist with all guest inquires within the Sales, Catering and Conference Services department, including assistance with high telephone volume and walk-in site inspections as needed.

Skills

Leadership

Client relations

Organizational skills

Event management software

Microsoft Office

English proficiency

Education

Bachelor’s degree in Hospitality / Event Management

Job description

Four Seasons Hotels and Resorts in Nashville is seeking an Event Services Manager to support the Director of Events and oversee day-to-day coordination for group conference bookings. You will enforce sales terms and guide planners through planning, ensuring client needs align with hotel operations.

You will lead cross-department collaboration, manage guestroom arrangements, and upsell where appropriate to maximize revenue while maintaining impeccable service standards.