Housekeeping Office Coordinator

Omni Hotels & Resorts; Fort Worth (TX); On-site; USD 35,000 - 52,000; Full time

Job summary

Omni Hotels & Resorts is seeking a housekeeping coordinator to organize daily work assignments for the department and handle guest and associate calls. You will dispatch tickets and maintain smooth day-to-day office operations for housekeeping.

Responsibilities include supervising interactions with Front Desk and other departments, monitoring computer systems, and inspecting guest rooms to uphold cleanliness and room readiness standards.

Qualifications

• Must speak, read, write and understand the primary language used in the workplace (English).
• Conversational Spanish preferred, but not required.

Responsibilities

• Coordinate daily housekeeping work assignments for room attendants, housemen, seamstress and turndown attendants.
• Answer guest and associate calls and dispatch work tickets appropriately.
• Manage day-to-day office operations for the housekeeping department.
• Communicate effectively with all departments, including engineering.
• Monitor computer system and maintain organization within the department.
• Walk the floors to inspect guest rooms and ensure cleanliness and order.

Skills

Communication skills

English proficiency

Basic computer skills

Conversational Spanish (preferred)

Job description

Overview: Coordinate the work assignments for housekeeping staff including but not limited to room attendants, housemen, seamstress and turndown attendants, each day and answering guest and associate calls and dispatching work tickets appropriately. Responsible for the day to day office operations for the housekeeping department.

Responsibilities:

• Open and close Housekeeping Department daily.
• Maintain Lost and Found records.
• Dispatch all calls to appropriate discipline.
• Communicate effectively with all departments, including engineering.
• Update Synergy request.
• Respond to all phone calls/ requests from guests and other departments.
• Monitor computer system.
• Maintain clear and efficient communication with the Front Desk.
• Maintain cleanliness and organization in department.
• Walk the floors and inspect guest rooms.

Qualifications:

• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Conversational Spanish preferred, but not required.
• Requires good communication skills, both verbal and written.
• Must possess basic computational ability.
• Must possess computer skills.