Status Board Operator

Circa Resorts; Las Vegas (NV); On-site; USD 35,000 - 45,000; Full time

Job summary

A premier hospitality organization in Las Vegas is looking for a Housekeeping Status Board Operator to manage incoming calls to the housekeeping department. The ideal candidate will assist in scheduling and logging guest service requests while ensuring the highest standards of customer service. Key responsibilities include processing guest inquiries and helping the management team with operational tasks. Candidates should possess strong communication skills and be able to type at least 30 words per minute.

Qualifications

• Ability to handle guest needs quickly and efficiently.
• Pleasant personality; enjoys working with and serving people.
• Strong communication skills to take clear messages.

Responsibilities

• Answer incoming calls and log important information.
• Assist with shift change tasks and distribute keys.
• Handle guest service requests and track all interactions.

Skills

Customer service skills

Typing speed of at least 30 words per minute

Phone and radio etiquette

Ability to deal with upset customers

Team-oriented

Education

High school Diploma or GED

Job description

The Housekeeping Status Board Operator answers incoming telephone calls to the housekeeping department and logs information regarding problems/situations which require prompt attention, guest service requests, and assists in the scheduling of Guest Room Attendants. All duties are to be performed in accordance with departmental and property policies, practices, and procedures.

ESSENTIAL JOB FUNCTIONS

• The employee is required to use hand to fingers, handle or feel and talk or hear.
• Assist management team with shift change tasks, including turning over all services paperwork, and collecting and/or distributing keys, and radios from/to team members
• Compile and distribute management-provided reports to Front Desk as needed
• Handle guest needs (service calls) as quickly, efficiently, and courteously as possible, making sure all calls, work orders, requests, and related information is completely tracked as established by department procedures
• Inform Housekeeping Manager or Supervisor on room to prepare for VIP arrivals and special projects.
• Process guest lost and found inquiries; track inquiries and items, as established by department procedures

QUALIFICATIONS

• Be able to type at least 30 words per minute.
• Have an excellent customer service, sustainability and diversity, equity and inclusion
• Be able to take clear messages, deal with upset customers, been able to transfer call to the right departments or person.
• Have phone and radio etiquette
• Pleasant personality, team oriented, and enjoys working with and serving people

EDUCATION and/or EXPERIENCE

• High school Diploma or GED

PHYSICAL, MENTAL AND WORK ENVIRONMENT

• Requires normal, corrective vision range, the ability to see color and the ability to distinguish letters, numbers and symbols
• Manual dexterity to operate job related equipment
• Frequently require to stand or sit, walk, reach, with hands and arms, climb or balance, stoop, kneel, crouch or crawl
• Lift or move items up to 50 Lbs
• Be able to type at least 30 words per minute

DISCLAIMER

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).