Assistant Housekeeping Manager

Highgate Hotels L.P.; Boston (MA); On-site; USD 45,000 - 60,000; Full time

Job summary

Highgate Hotels L.P. is looking for a Housekeeping Supervisor to coordinate housekeeping functions and ensure guest satisfaction. This role oversees daily operations, ensuring standards are met and productivity is maintained across assigned sections.

The ideal candidate will have a High School diploma, relevant experience, and strong supervisory skills. Effective communication and attention to detail are essential in this key position.

Qualifications

• High School diploma or equivalent required.
• At least two to three years of experience in a hotel or related field preferred.
• Effective verbal and written communication skills.

Responsibilities

• Inspect Room Attendant’s work performance daily.
• Oversee the assignment of duties for Room Attendants.
• Ensure overall guest satisfaction.

Skills

Verbal Communication

Written Communication

Supervisory Skills

Attention to Detail

Education

High School diploma

College coursework in related field

Job description

Compensation Type

Yearly

Housekeeping Supervisor

The Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in assigned sections, as well as assuming all Housekeeping Manager functions in his/her absence.

Responsibilities

• Inspect Room Attendant’s work performance within assigned section on a daily basis to ensure the standards and productivity levels are being met and maintained.
• In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all V.I.P. rooms and report their availability to the Front Office, according to hotel standards.
• Oversee the closing of the floors at the end of the day, ensuring the Room Attendants’ carts are clean and restocked.
• Ensure records of daily assignments are completed, signed off and turned into the Housekeeping Office on time.
• Maintain key control.
• Handle items for "Lost and Found" according to the standards.
• Monitor cleanliness and orderliness of Room Attendants’ carts, linen closets, control closets, stairways and landings.
• Oversee the daily assignment of duties, ensuring Room Attendants and House Attendants carry a work assignment.
• Carry an active pager/radio to maintain contact with the Front Office and/or Engineering throughout the shift.
• Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager, according to standards.
• Initiate work orders for repairs and maintenance and forward to Engineering. Follow through on each work order until completed.
• Assist with training of Housekeeping staff.
• Ensure completion of cleaning projects on a biannual basis.
• Ensure overall guest satisfaction.

Qualifications

• High School diploma or equivalent required. College coursework in related field helpful.
• At least two to three years of progressive experience in a hotel or related field preferred.
• Previous supervisory responsibility preferred.
• Ability to stand during entire shift.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.