Housekeeping Director

Pearl of Joliet; Joliet (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Vision benefits

Paid time off

401k plan

Disability insurance

Job summary

Advanced Eye Care, a fast-paced ophthalmology practice, seeks a Medical Receptionist to greet patients and support front desk operations, delivering calm, professional service.

You’ll manage check-ins, insurance verification, co-pays, scheduling, phone communications, and digital intake (Klara), while maintaining accurate records and contributing to a welcoming patient experience.

Qualifications

• 2+ years in a medical office/clinic (ophthalmology preferred).
• Knowledge of medical practice operations (ophthalmology/optometry).
• Familiarity with Medicare/Medicaid/managed care plans.
• Experience with multi-line phone systems and standard office equipment.
• Understanding of medical records policies and compliance.

Responsibilities

• Greet and check in patients; verify demographics and insurance; collect co-pays and balances.
• Schedule appointments according to clinic protocols.
• Manage high-volume phone system with professionalism and warmth.
• Process online appointment requests and digital intake forms (Klara).
• Maintain accurate insurance information and PPO/POS/HMO differences.
• Scan insurance cards and required documentation.
• Review and process messages from the on-call service.
• Route incoming faxes appropriately.
• Assist with patient balance inquiries and payments (Card-on-File).
• Sell OTC products and cataract evaluation prep supplies.
• Coordinate care with outside providers and obtain medical records.
• Keep reception/waiting areas clean and organized.
• Participate in staff meetings and projects assigned by Office Manager.

Skills

Medical office experience

Medical terminology

Multi-line phone handling

Customer service

Confidentiality

Teamwork

Tools

Klara

Medical records software

Job description

Full-Time Medical Receptionist (No Routine Travel Required)

Advanced Eye Care is a fast‑paced, patient‑centered ophthalmology practice serving our community with compassion, expertise, and exceptional service. We are seeking a Medical Receptionist who enjoys helping patients, and brings a calm, positive presence to the front desk.

Our reception team is the first point of contact for up to 85 patients per day, and plays a critical role in ensuring smooth clinic flow, accurate information, and an outstanding patient experience. A professional, customer service orientation is critical to the position.

What You’ll Do

You’ll be part of a collaborative front desk team responsible for creating a welcoming, efficient, and well‑organized patient experience. Daily responsibilities include:

• Greeting and checking in patients; verifying demographics and insurance; collecting co‑pays and balances
• Scheduling appointments according to clinic protocols
• Managing a high‑volume, multi‑line phone system with professionalism and warmth
• Reviewing and processing online appointment requests and digital intake forms (Klara)
• Maintaining accurate insurance information and recognizing differences between PPO, POS, and HMO plans
• Scanning insurance cards and required documentation
• Reviewing and processing messages from the on‑call service
• Managing incoming faxes and routing them appropriately
• Assisting with patient balance inquiries and processing payments, including Card‑on‑File transactions
• Selling over‑the‑counter products and cataract evaluation prep supplies
• Coordinating care with outside providers and obtaining medical records
• Keeping the reception and waiting areas clean and organized
• Participating in staff meetings and completing projects assigned by the Office Manager

What We’re Looking For

We’re seeking someone who brings professionalism, empathy, and strong organizational skills to every interaction. Ideal candidates will demonstrate:

• A positive, team‑oriented attitude
• Ability to maintain strict patient confidentiality
• Strong multitasking skills and the ability to prioritize in a busy environment
• Comfort working with diverse personalities and patient needs
• Ability to remain calm, courteous, and effective under pressure
• Strong communication skills, both written and verbal
• Ability to work independently and as part of a team
• Ability to problem‑solve and escape when necessary
• Commited and reliable when working a set schedule

Required Experience & Skills

• 2+ years of experience in a medical office or clinic (ophthalmology preferred)
• Knowledge of medical practice operations, especially optometry/ophthalmology
• Familiarity with Medicare, Medicaid, and managed care plans
• Experience with multi‑line phone systems and standard office equipment
• Understanding of medical records policies and compliance requirements
• Medical terminology knowledge (ophthalmology preferred)

Why Join Us?

At Advanced Eye Care, we pride ourselves on an education‑forward, patient‑focused approach. You’ll join a supportive team that values professionalism, collaboration, and high‑quality care. This role is ideal for someone who enjoys meaningful patient interaction and thrives in a dynamic clinical environment.

Full Time Benefits

• Medical
• HSA or FSA Plans
• Employer-Paid Group Life
• Employer-Paid Long Term and Short‑Term Disability
• Paid Time Off
• Paid Holidays
• Vision Care Benefits and Optical Allowance
• 401k Profit Sharing
• Cash Balance Plan
• Voluntary Benefit Offerings – Family Life, Family STD, Critical Illness, Accident, Pet Insurance, Identity Protection