Sales Representative

Total Wireless; Joliet (IL); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Medical

HSA or FSA Plans

Employer-Paid Group Life

Employer-Paid Long Term and Short-Term

Paid Time Off

Paid Holidays

Vision Care Benefits and Optical Allow

401k Profit Sharing

Cash Balance Plan

Voluntary Benefit Offerings – Family

Job summary

Advanced Eye Care is seeking a Medical Receptionist to welcome patients at the front desk, verify demographics and insurance, collect co-pays, and schedule appointments. You will manage a high-volume phone system and handle digital intake forms to ensure smooth clinic flow.

The role requires a patient-centered, confidential approach, with strong multitasking and communication skills. Prior ophthalmology/optometry exposure is a plus; 2+ years in medical offices preferred.

Qualifications

• 2+ years of experience in a medical office or clinic (ophthalmology preferred)
• Knowledge of medical practice operations, especially ophthalmology/optometry
• Familiarity with Medicare, Medicaid, and managed care plans
• Experience with multi-line phone systems and standard office equipment
• Understanding of medical records policies and compliance requirements
• Medical terminology knowledge (ophthalmology preferred)

Responsibilities

• Greeting and checking in patients; verifying demographics and insurance; collecting co-pays and balances
• Scheduling appointments according to clinic protocols
• Managing a high-volume, multi-line phone system with professionalism and warmth
• Reviewing and processing online appointment requests and digital intake forms (Klara)
• Maintaining accurate insurance information and recognizing differences between PPO, POS, and HMO plans
• Scanning insurance cards and required documentation
• Reviewing and processing messages from the on-call service
• Managing incoming faxes and routing them appropriately
• Assisting with patient balance inquiries and processing payments, including Card-on-File transactions
• Selling over-the-counter products and cataract evaluation prep supplies
• Coordinating care with outside providers and obtaining medical records
• Keeping the reception and waiting areas clean and organized
• Participating in staff meetings and completing projects assigned by the Office Manager

Skills

Medical front desk experience

Multitasking

Confidentiality

Communication skills

Team player

Job description

Full-Time Medical Receptionist (No Routine Travel Required)

Advanced Eye Care is a fast‑paced, patient‑centered ophthalmology practice serving our community with compassion, expertise, and exceptional service. We are seeking a Medical Receptionist who enjoys helping patients, and brings a calm, positive presence to the front desk.

Our reception team is the first point of contact for up to 85 patients per day, and plays a critical role in ensuring smooth clinic flow, accurate information, and an outstanding patient experience. A professional, customer service orientation is critical to the position.

What You’ll Do

• Greeting and checking in patients; verifying demographics and insurance; collecting co‑pays and balances
• Scheduling appointments according to clinic protocols
• Managing a high‑volume, multi‑line phone system with professionalism and warmth
• Reviewing and processing online appointment requests and digital intake forms (Klara)
• Maintaining accurate insurance information and recognizing differences between PPO, POS, and HMO plans
• Scanning insurance cards and required documentation
• Reviewing and processing messages from the on‑call service
• Managing incoming faxes and routing them appropriately
• Assisting with patient balance inquiries and processing payments, including Card‑on‑File transactions
• Selling over‑the‑counter products and cataract evaluation prep supplies
• Coordinating care with outside providers and obtaining medical records
• Keeping the reception and waiting areas clean and organized
• Participating in staff meetings and completing projects assigned by the Office Manager

What We’re Looking For

• A positive, team‑oriented attitude
• Ability to maintain strict patient confidentiality
• Strong multitasking skills and the ability to prioritize in a busy environment
• Comfort working with diverse personalities and patient needs
• Ability to remain calm, courteous, and effective under pressure
• Strong communication skills, both written and verbal
• Ability to work independently and as part of a team
• Ability to problem‑solve and escape when necessary
• Commited and reliable when working a set schedule

Required Experience & Skills

• 2+ years of experience in a medical office or clinic (ophthalmology preferred)
• Knowledge of medical practice operations, especially optometry/ophthalmology
• Familiarity with Medicare, Medicaid, and managed care plans
• Experience with multi‑line phone systems and standard office equipment
• Understanding of medical records policies and compliance requirements
• Medical terminology knowledge (ophthalmology preferred)

Why Join Us?

At Advanced Eye Care, we pride ourselves on an education‑forward, patient‑focused approach. You’ll join a supportive team that values professionalism, collaboration, and high‑quality care. This role is ideal for someone who enjoys meaningful patient interaction and thrives in a dynamic clinical environment.

Full Time Benefits:

• Medical
• HSA or FSA Plans
• Employer-Paid Group Life
• Employer-Paid Long Term and Short-Term Disability
• Paid Time Off
• Paid Holidays
• Vision Care Benefits and Optical Allowance
• 401k Profit Sharing
• Cash Balance Plan
• Voluntary Benefit Offerings – Family Life, Family STD, Critical Illness, Accident, Pet Insurance, Identity Protection