Housekeeping Coordinator

Four Seasons Hotels and Resorts; Minnesota; On-site; USD 30,000 - 47,000; Full time

Benefits offered by this job

Discounted housing

Employee Travel Program

Medical, dental and vision insurance

5 Weeks PTO

Retail, spa and F&B discounts

Free Employee Cafeteria meals

Free uniform dry cleaning

Discounted/transferable ski passes

Free ski storage

Job summary

Four Seasons Hotels and Resorts in Jackson Hole seeks a Housekeeping Coordinator to serve as the primary contact for the Housekeeping Operation. You will assign rooms, dispatch staff, and support daily efficiency while recording calls and managing key inventories.

The role requires strong communication, computer skills, and experience with Opera; a flexible schedule including evenings and weekends is expected. Legal US work authorization is required, with competitive benefits.

Qualifications

• The candidate should have a high level of attention to detail and a strong work ethic.
• Strong communication skills are required.
• Strong computer skills and Opera experience are preferred.
• Willingness to work a flexible schedule including evenings, weekends and holidays.
• Excellent presentation and interpersonal skills are essential.
• Candidates must have legal work authorization in the United States.

Responsibilities

• The Housekeeping Coordinator acts as the main point of contact in the Housekeeping Operation.
• Assign rooms to Room Attendants, dispatch Houseman and Runners on requests and support day-to-day efficiency.
• Record every telephone call in a log book/database with actions and responsible parties.
• Transfer calls to various departments.
• Use the paging system to page for employees.
• Organize the Housekeeping office and handle admin tasks.
• Take key inventory and report missing keys to senior management and Security.
• Run in-house guest lists and reports from the PMS.
• Assign sections to Attendants and Supervisors; assign pagers and keys.
• Prepare discrepancy reports and monitor rooms being released.
• Track guest requests and maintain lost and found logs.
• Record engineering deficiencies in a log book/database.

Skills

Attention to detail

Strong work ethic

Communication skills

Computer skills

Opera experience

Flexibility

Personal presentation

Interpersonal skills

Legal work authorization (US)

Tools

Opera PMS

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

No matter the season, Jackson Hole offers a lifestyle built around outdoor adventure, meaningful connections, and unforgettable moments. Surrounded by the iconic peaks of Grand Teton and the natural beauty of nearby Yellowstone National Park, Four Seasons Resort and Residences Jackson Hole offers more than a workplace. It’s an inspiring place to grow your career, build community, and explore year-round. From world renowned skiing and snowboarding in the winter to hiking, wildlife viewing, and endless outdoor recreation throughout the warmer months, there’s always something new to discover in heart of the American West.

Responsibilities

• The Housekeeping Coordinator acts as the main point of contact in the Housekeeping Operation.
• This position assigns rooms to Room Attendants, dispatches Houseman and Runners on requests and supports the overall day-to-day efficiency of the Housekeeping Operation.
• Record every telephone call in a log book/database noting the action taken, who is responsible and whom the call was received by. Guest requests have the highest priority. May also handle guest requests for the Laundry/Valet Department.
• Transfer calls to various departments.
• Use the paging system to page for various employees (usually a House Attendant or Supervisor).
• Organize the Housekeeping office, ensure files are updated, make photocopies, word processing and other administrative tasks.
• Take key inventory to ensure all section keys/master keys are accounted for; any missing keys must be reported to most senior Housekeeping Manager on duty and the Security Department immediately
• Run an in-house guest list, rollaway/crib report, check-out list, from the Property Management System
• Assign sections to House Attendants and Supervisors
• Assign pagers and keys
• Prepare discrepancy report
• Monitor number of rooms being released
• Track all guest requested items
• Maintain lost and found log book/database
• Record all engineering deficiencies in a log book/database

Preferred Qualifications

• We are looking for individuals who possess a high level of attention to detail and a strong work ethic.
• Strong communication skills are required..
• Strong computer skills are required and previous experience with Opera is strongly preferred.
• Must be willing to work a flexible schedule in order to accomplish all major responsibilities.This may include some evenings, weekends and holidays.
• Candidates must have excellent personal presentation and interpersonal skills.
• Successful candidate must possess legal work authorization in the United States.

Benefits!

• Discounted housing available
• Employee Travel Program
• Medical, dental and vision insurance for you and your family
• 5 Weeks PTO
• Retail, spa and F&B discounts
• Free Employee Cafeteria meals
• Free uniform dry cleaning
• Discounted/transferable ski passes
• Free ski storage

Four Seasons is an Equal Opportunity, Affutative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the ‘EEOC is The Law’ Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf