Food & Beverage Supervisor

Four Seasons Hotels and Resorts; Minnesota; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Discounted housing available

Employee Travel Program

Medical, dental and vision insurance

5 Weeks PTO

Retail, spa and F&B discounts

Free Employee Cafeteria meals

Free uniform dry cleaning

Discounted/transferable ski passes

Free ski storage

Job summary

Four Seasons Hotels and Resorts in Jackson Hole is seeking a dedicated hospitality leader to supervise and coach staff, ensure exceptional guest experiences, and uphold luxury service standards. You will manage service quality, wine knowledge, and compliance with alcohol regulations while optimizing labor and guest satisfaction.

Ideal candidates will have a college degree or equivalent hotel management experience, strong organizational skills, and legal US work authorization.

Qualifications

• Must be willing to work a flexible schedule.
• Excellent personal presentation and interpersonal skills.
• Strong organizational skills and ability to work autonomously.
• College degree preferably specializing in hotel/restaurant management or equivalent experience is required.
• Requires a working knowledge of division operations and Four Seasons standards, policies, and SOPs.
• Successful candidate must possess legal work authorization in the United States.
• Preferred one year experience in a luxury hotel operation.
• Preferred wine knowledge.

Responsibilities

• Select, train, lead, coach, and discipline employees to meet cultural and core standards.
• Be visible in the operation, recognize staff, promote good PR, and handle guest requests and complaints.
• Describe and ensure quality of all food items, ingredients, and preparation methods, with knowledge of wine and spirits.
• Follow and maintain all local, state, and federal laws relating to alcohol service.
• Control labor expenses through scheduling and inventory control while seeking revenue opportunities.
• Anticipate guest needs, ascertain satisfaction, and respond to guest concerns and requests.
• Recognize and nurture relationships with regular guests and cultivate new patron loyalty.
• Communicate with staff and managers to ensure operational needs and attend meetings for coordination.
• Close guest checks accurately; handle payments and settlements.
• Work harmoniously with all resort team members and guests.

Skills

Leadership

Interpersonal skills

Customer service

Organizational skills

Education

College degree or equivalent experience

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

No matter the season, Jackson Hole offers a lifestyle built around outdoor adventure, meaningful connections, and unforgettable moments. Surrounded by the iconic peaks of Grand Teton and the natural beauty of nearby Yellowstone National Park, Four Seasons Resort and Residences Jackson Hole offers more than a workplace. It’s an inspiring place to grow your career, build community, and explore year-round. From world renowned skiing and snowboarding in the winter to hiking, wildlife viewing, and endless outdoor recreation throughout the warmer months, there’s always something new to discover in heart of the American West.

Responsibilities

• Select, train, lead, coach, and discipline employees to ensure that established cultural and core standards are met.

• The ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, group contacts and patrons.

• Describe and ensure quality of all food items, ingredients, and preparation methods, as well as provide knowledge of wine and spirits in an elegantly.

• Follow and maintain all local, state, and federal laws relating to alcohol service and consumption.

• Control labor expenses through effective scheduling and inventory control while focusing on creative revenue generation solutions to maximize profit.

• Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests

• The ability to recognize, nurture and maintain relationships with regular guests as well as cultivate relationships with new patrons to ultimately increase loyalty as a key business driver.

• Communicate with employees and managers to ensure operational needs are met as well as attend regular operational meetings to ensure effective coordination and cooperation between departments.

• Properly and accurately close guest checks; process cash and credit card payments; properly settle voided checks or complimentary meals.

• Work harmoniously and professionally with all Resort team members, guests, clients, etc.

Preferred Qualifications

• Must be willing to work a flexible schedule. This may include some evenings, weekends and holidays.

• Candidates must have excellent personal presentation and interpersonal skills.

• Demonstrate strong organizational skillsandpossessthe ability to work autonomously.

• College degree preferably specializing in hotel/restaurant management or equivalentexperience is required.

• Requires a working knowledge of division operations as well as Four Seasons cultural and core standards, policies, and standard operating procedures.

• Successful candidate must possess legal work authorization in the United States

• Preferred one year experience in a luxury hotel operation.

• Preferred wine knowledge

Benefits!

• Discounted housing available

• Employee Travel Program!

• Medical, dental and vision insurance for you and your family

• 5 Weeks PTO

• Retail, spa and F&B discounts

• Free Employee Cafeteria meals

• Free uniform dry cleaning

• Discounted/transferable ski passes

• Free ski storage

Four Seasons is an Equal Opportunity, Aff…? To access the ‘EEOC is The Law’ Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal