Housekeeping Coordinator

Four Seasons Hotels and Resorts; Vail (CO); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Winter lifestyle benefit

Merchant pass available

401k with company matching

Medical, Dental and Life Insurance

Discounted travel with F&B and Spa

Employee cafeteria

Career development opportunities

Engaged team culture

Job summary

Four Seasons Resort and Residences Vail seeks a Housekeeping Coordinator to be the main contact in Housekeeping, assigning rooms and dispatching team members to ensure efficient daily operations. You will log guest requests, maintain inventories, and support administrative tasks to keep the department running smoothly.

The role requires 1+ year experience in housekeeping or Rooms, fluency in English, and US work authorization.

Qualifications

• 1+ years of experience in housekeeping or Rooms preferred.
• Working knowledge of computers and systems.
• Experience with Opera preferred.
• Ability to multitask and prioritize.
• Good communication skills and English fluency; US work authorization; Spanish helpful.

Responsibilities

• Record every telephone call in a logbook/database noting the action taken, who is responsible, and whom the call was received by.
• Handle guest requests for the Laundry/Valet Department.
• Communicate guest requests to team members to ensure guest satisfaction.
• Organize the Housekeeping office, ensure files are updated, make photocopies, word processing, and other administrative tasks.
• Maintain key inventory to ensure all section keys/master keys are accounted for; report missing keys to the senior Housekeeping Manager on duty and notify Security.
• Track all guest related items by monitoring an in-house guest list, rollaway/crib report and check-out list from PMS.
• Monitor number of rooms being released, assign sections to team members, assign keys.
• Maintain lost and found logbook/database, run discrepancy report, record all engineering deficiencies in Hotsos.
• Participate in regular staff meetings to keep employees informed of hotel policies and changes and ways to increase guest satisfaction.

Skills

Computer literacy

Multitasking

Communication skills

English fluency

Opera experience

Tools

Opera PMS

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Come and experience the Colorado lifestyle in the heart of the Rockies. Access to world class year-round outdoor lifestyle activities right in your backyard with a quick drive to Denver to stay current with live music, sports and cultural events. Eagle airport is in close proximity with flights to major cities to explore new locations through discounted hotel benefits. Join a team of inclusive, caring, and exceptional colleagues that are happy to invest in your development through best-in-class trainings to reach your potential. A place where you can give back to the community by taking part in our multiple initiatives with local neighborhood organizations that support regional and global causes. Gain exposure through opportunities to task force during low season with a broad network of Four Seasons colleagues to expand your knowledge and resources. We strive to provide a workplace where you can elevate your craft, advance your career, have an active lifestyle, and feel engaged with your team members and the community.

Housekeeping Coordinator

About the role:

The Housekeeping Coordinator acts as the main point of contact in the Housekeeping Operation. This role assigns rooms to Room Attendants, dispatches Houseman and Runners on requests and supports the overall day-to-day efficiency of the Housekeeping Operation.

What you will do:

• Record every telephone call in a logbook/database noting the action taken, who is responsible, and whom the call was received by. Handle guest requests for the Laundry/Valet Department.
• Communicate guest requests to team members to ensure guest satisfaction.
• Organize the Housekeeping office, ensure files are updated, make photocopies, word processing, and other administrative tasks.
• Maintain key inventory to ensure all section keys/master keys are accounted for; any missing keys must be reported to most senior Housekeeping Manager on duty and notify the Security Department immediately
• Track all guest related items by monitoring an in-house guest list, rollaway/crib report and check-out list from the Property Management System
• Monitor number of rooms being released, assign sections to team members, assign keys
• Maintain lost and found logbook/database, run discrepancy report, record all engineering deficiencies in Hotsos application.
• The ability to participate in regular staff meetings to keep employees informed of hotel policies and changes and ways to increase guest satisfaction and service standards.

What you bring:

• 1+ years of experience in housekeeping department or Rooms division preferred.
• Must have working knowledge of computers and systems, experience with Opera preferred.
• The ability to multitask and prioritize is essential.
• This role has direct contact with employees and guests and as such good communication skills are a necessity.
• Fluency in English is required for this location and this job requires applicants to have current work authorization in the in the United States. Bilingual in Spanish preferred.

What we offer:

• Hourly Wage: $24.86 per hour
• Winter Season Lifestyle Benefit
• Merchant Pass Available
• 401k participation with company matching program
• Benefits: Medical, Dental and Life Insurance
• Discounted travel with discounted F& B and Spa Services at Four Seasons Hotels and Resorts Worldwide.
• Employee Cafeteria available for meals.
• Be yourself and become a member of a work family that cares about you and invests in your development.
• Elevate your craft here and abroad!
• Employee engagement at all levels; where your thoughts and ideas are not only heard but actioned.

Schedule & Hours:

• This is a full-time position.
• A successful candidate will have a flexible schedule, and the ability to work morning, afternoon and evening shifts, weekends, and holidays.

Learn more about what it is like to work at Four Seasons Resort and Residences Vail, visit us:

• http://fourseasons.com/vail/phots-and-videos//
• We Are Four Seasons Video
• http://jobs.fourseasons.com/
• https://www.linkedin.com/company/four-seasons-hotels-and-resorts
• https://www.facebook.com/FourSeasonsJobs
• https://twitter.com/FourSeasonsJobs

We look forward to receiving your application!

Applications are accepted on an ongoing basis.

Four Seasons is an Equal Opportunity, Aff…? Minority, women, veterans, and individuals with disabilities are encouraged to apply. To access the ‘EEOC is The Law’ Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf