Production Operations Coordinator

Emerson College; Boston (MA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Health plans

Dental plans

Generous time off

403(b) retirement with 9% employer

Commuter benefits

Job summary

Emerson College in Boston seeks a Production Operations Coordinator to oversee day-to-day venue operations across MAV theaters. As Technical Supervisor on Duty, you will manage on-site operations, coordinate staffing, and ensure safe, high-quality productions.

You will work with Production Events and MAV Production Management to schedule intermittent staff and contractors, handle gear inventories, and respond quickly to technical issues.

Qualifications

• Associate’s Degree or 2 years’ experience in theatrical supervision and crew management.
• OSHA 30 certification or ability to become certified within 3 months of hire date.
• Knowledge of operating lighting and digital audio equipment.
• Proficiency with Microsoft Office or Google Suite.

Responsibilities

• Act as Technical Supervisor on Duty for engagements in Office of the Arts venues.
• Manage on-site operations for rehearsals and performances.
• Coordinate and supervise intermittent staff and student workers.
• Communicate with visiting companies and Emerson staff for venue needs.
• Coordinate with public safety and facilities in emergencies.
• Maintain inventory of venue equipment and schedule walkthroughs.
• Schedule and lead safety trainings for harnesses, scaffolding, and tools.

Skills

Theatrical supervision

Crew management

Lighting consoles

Digital audio mixing

Office software

Education

Associate’s degree or 2 years’ experience

Tools

Lighting consoles

Digital audio consoles

Job description

Join our community and experience Emerson College! Reporting to the Majestic and Tufte Production Manager, the Production Operations Coordinator coordinates and assists with venue operations related to the day‑to‑day use of all of the Media and Arts Ventures (MAV) theatrical venues. They serve as the Technical Supervisor on Duty (TSoD), supervising the day‑to‑day use and technical systems of the MAV managed theater facilities. Working with Media and Arts Ventures Production staff, the Production Operations Coordinator helps provide superior production values in MAV venues while ensuring safe working equipment and practices. They collaborate with the Production Events Department and MAV Production Management to schedule intermittent and contract labor based on the needs of internal and external events and productions. The Production Operations Coordinator plans and executes projects independently with limited supervision and solves a variety of technical problems, often adjusting methods on the fly.

ESSENTIAL JOB DUTIES

• Act as a Technical Supervisor on Duty, who is assigned to engagements in Office of the Arts venues, and is responsible for on‑site management of spaces.
• On any given shift, a TSOD could be responsible for everything from a small rehearsal to a large‑scale theatrical performance.
• The TSOD often acts as the sole Office of the Arts representative in the venue and, in lieu of other specific departmental onsite management, takes on critical responsibilities and decision‑making authority including:
• In emergency situations, initiates the evacuation of up to 1200 patrons and theater staff.
• Acts as the on‑site supervisor of Office of the Arts intermittent and student employees hired for technical backstage support of events and theatrical productions, primarily serving in this capacity during evenings and weekends.
• Be the OA Production liaison between visiting companies and Emerson College staff for any and all venue needs, examples include:
• Provides communication between the technical staff of a theatrical production and Guest Experience staff, ensuring events operate safely and efficiently.
• Coordinate with ECPD or the Boston Fire Department in cases of emergencies in the venue.
• Communicates day‑of schedule changes to stakeholders in OA.
• Provides knowledge and judgment of best practices and safe operation of the technical systems in the theaters, monitors and enforces health and safety procedures.
• Act as the Office of The Arts Production representative for clients during their scheduled TSOD shifts.
• Responds to technical issues within the building’s theatrical systems and equipment, providing troubleshooting, and contact the appropriate colleague to offer resolutions when systems or equipment need a more focused understanding.
• Coordinate with the Events Supervisor and the Venue Production Manager to schedule intermittent and contractor labor for both internal and external events as determined by the needs of the client.
• Schedule Intermittent and Student Stage Door Supervisors as determined by venue access needs.
• Coordinate and maintain inventory of venue equipment including tables, chairs, rehearsal cubes, easels, stanchions, linens, and other furniture and accessories for use by venue clients and the Office of the Arts Production Department.
• Communicate with the Facilities Department, placing work orders and following up on facility cleaning, repair, and maintenance work.
• Maintain Loading Dock Schedules, coordinating with venue clients and Office of the Arts Production staff to communicate loading dock activity with stakeholders.
• Schedule and lead walkthroughs with Production Department representatives, taking and communicating notes and following through on work orders.
• Supervise student employees in day‑to‑day tasks related to the maintenance and upkeep of the theater and related support spaces.
• Purchase and Track supplies for operations and maintenance.
• Act as event run crew when needed.
• Schedule specific departmental safety trainings, including the safe usage of harnesses, scaffolding, personnel lifts, and tools when needed for both Office of the Arts employees, Performing Arts students, and external clients.
• Attend both internal department meetings and client walkthroughs as needed.
• Other duties as assigned.

QUALIFICATIONS – Qualifications are deemed required or preferred and represent what is needed to effectively perform job.

Associate’s Degree or 2 years’ experience in theatrical supervision and crew management required. OSHA 30 certification or have the ability to become certified within 3 months of hire date required.

KNOWLEDGE, SKILLS, AND ABILITIES – May be representative, but not all-inclusive, of those knowledge, skills, and abilities commonly associated with the job.

• Knowledge of and experience with operating lighting consoles.
• Knowledge of and experience with operating digital audio mixing consoles.
• Demonstrable knowledge of theatrical operations and equipment.
• Demonstrable knowledge of Microsoft Office or Google Suite.

PHYSICAL ABILITIES – Activities commonly associated with the performance of the functions of this job.

• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• May need to sit or stand for long periods of time.
• Regularly lifting in excess of 50lb.
• Requires long periods of mental concentration.

WORK ENVIRONMENT – Environmental or atmospheric conditions commonly associated with the performance of the functions of this job.

Exposure to noise, dust, heat, chemicals, fumes, etc. Working at heights and various stage elevations.

The hiring range for this position is $21.25 to $24.95, commensurate with years of relevant experience. Compensation: $21.25 - $24.95 hourly, commensurate with experience. Grade of Position: 23-04NE Employment Category: Regular . Scheduled Weekly Hours: 40.00 Division of Office of the Arts

Benefits

Emerson Employment Categories influence work schedules, benefits eligibility, and time off policies. Benefits include outstanding health plans with limited out-of-pocket expenses, dental plans, generous time‑off programs, and a 403(b) retirement benefit with a 9% employer contribution once eligible. Additional benefits, such as life and disability coverage and commuter offerings, are available. Please refer to our benefits website for a full list of benefits and eligibility requirements.

About Us

Emerson College is the nation’s only four‑year institution dedicated exclusively to majors in communication and the arts in a liberal arts context. It is located in the dynamic multi-cultural city of Boston in close proximity to major arts institutions, performing art venues, and research centers. The college enrolls over 5,800 graduate and undergraduate students from more than 70 countries and all 50 states. Emerson College has campuses in Los Angeles and the Netherlands. At Emerson College, we seek individuals who bring innovation, creativity, and impact to our campuses to increase our depth, breadth, and diversity in our educational offerings. Emerson’s commitment to inclusive excellence is supported by a range of resources.

Commitment to Inclusion

Emerson College believes the pathway to achieving inclusive excellence is fostering a campus climate where everyone can thrive. As a community of scholars and storytellers, we continually strive to cultivate a community that draws upon the widest possible pool of talent, characterized by the intentional inclusion of individuals from varied backgrounds, perspectives, beliefs, and values.

Annual Clery Report

In accordance with the federal Clery and Campus SaVE Acts, Emerson College commits to providing all current and prospective students and employees with access to the annual campus security reports for each of our campuses. This report may be accessed from the Emerson College Police Department website. Emerson College has designated the Associate Vice President of Equity, Access & Equal Opportunity/ Title IX Coordinator to respond to inquiries regarding the College's Policy Against Discrimination, Harassment & Sexual Violence. The Associate Vice President of Equity, Access & Equal Opportunity/ Title IX Coordinator is located in the Ansin Building, 180 Tremont Street, Boston, MA 02111, Suite 409, and may be reached by calling [phone] or by emailing [e-mail].