Hourly Manager

BFS; Grafton (WV); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking an Hourly Manager to lead operations and ensure exceptional customer service during shifts. In this pivotal role, you'll guide a dedicated crew, motivate them to deliver on the Customer Promise, and uphold operational standards. Your leadership will shape the team’s performance and enhance customer satisfaction. This position offers a fantastic opportunity to develop your management skills in a dynamic environment, where your contributions will directly impact the restaurant's success and customer experience. If you're passionate about leading teams and delivering quality service, this role is perfect for you.

Qualifications

• Must be at least 18 years old.
• Willing to complete internal certification programs.

Responsibilities

• Directs crew for efficient preparation and customer service.
• Motivates crew to exceed customer expectations.
• Ensures compliance with safety and sanitation standards.

Skills

Customer Service

Leadership

Problem Solving

Communication

Basic Math Skills

Education

High School Diploma or Equivalent

Job description

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Basic Function

The Hourly Manager delivers the Customer Promise through direction of crew, customer service, and operations during assigned shifts. The Hourly Manager is responsible for restaurant operations during assigned shifts when the RM is not present.

Responsibilities

1. Leads Shift Operations: Directs efficient and accurate preparation and sale of products for prompt customer delivery within the established speed of service guidelines.
   • Provides production direction to crew in a clear, concise way (Leads Others)
   • Sets an example for crew by working hard to implement shift plan to ensure swift and smooth production (Gets Results)
   • Identifies and solves bottlenecks in food preparation and Customer Promise delivery to increase speed of service (Solves Problems)
   • Demonstrates patience and a positive attitude with crew while delegating tasks and giving instructions (Influences Others)
2. Leads Customer Promise Delivery: Motivates crew members to exceed customer expectations with food friendly service in clean surroundings.
   • Makes a professional impression on customers and crew through positive, courteous, and friendly attitude (Influences Others)
   • Works with crew to act on customer feedback and resolve customer complaints in a timely, friendly, and professional manner (Influences Others / Solves Problems)
   • Directs crew to take pride in delivering the Customer Promise and Brand Delivery Standards (Gets Results)
   • Demonstrates flexibility to meet different team needs to ensure Customer Promise delivery (Can Play Many Roles)
3. Builds Crew Talent: Directs, trains, and motivates crew members during shift on each workstation as needed to enhance restaurant results.
   • Delegates work to crew members to encourage teamwork during shift to meet KB/BKC standards (Leads People)
   • Assists RMs in training crew members on workstations and making them feel valued (Leads People)
   • Sets challenging goals for self and crew during shift and ensures accountability
4. Assists with Restaurant Compliance: Ensures adherence to government regulations, food safety, operations, and KB/BKC policies during the shift.
   • Directs crew to maintain cleanliness and sanitation standards (Gets Results)
   • Reports violations of safety, sanitation, or security policies promptly and performs short-term solutions (Has Expertise / Shows Drive)
   • Motivates crew to comply with loss control procedures and maintain a safe environment (Leads People)
5. Assists with Profit and Loss: Supports marketing, cash control/security procedures, and helps manage inventory and labor costs.
   • Completes checklists for cash reporting, inventory, and scheduling (Has Expertise)
   • Seeks coaching to enhance understanding of financial controls (Learns Quickly)
   • Helps remove performance barriers and provides necessary resources (Solves Problems)

Qualifications

• Must be at least 18 years old
• High school diploma or equivalent
• Proficient in English (verbal and written)
• Basic Math Skills
• Willing to complete internal certification programs such as Basic Management Training (BMT) and Serve Safe within prescribed timeframes

Perform similar, related duties as required.