Hourly Manager

BFS; Morgantown (WV); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking an Hourly Manager to lead and inspire a dynamic team in delivering exceptional customer service. In this role, you'll oversee daily operations, ensuring that every shift runs smoothly and efficiently. You'll have the opportunity to train and develop crew members, fostering a positive work environment that prioritizes customer satisfaction. If you're passionate about leading teams and making a difference in the dining experience, this is the perfect opportunity for you to shine and grow within the organization.

Qualifications

• Must be at least 18 years old.
• Completion of internal certification programs like BMT and Serve Safe.

Responsibilities

• Directs efficient crew operations to ensure customer satisfaction.
• Motivates crew to exceed customer expectations with friendly service.
• Trains and develops crew members to enhance restaurant performance.

Skills

Customer Service

Leadership

Problem Solving

Teamwork

Basic Math Skills

Education

High School Diploma or Equivalent

Job description

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Basic Function

The Hourly Manager delivers the Customer Promise through direction of crew, customer service, and operations during assigned shifts. The Hourly Manager is responsible for restaurant operations during assigned shifts when the RM is not present.

Responsibilities

1. Leads Shift Operations: Directs efficient and accurate preparation and sale of products for prompt customer delivery within the established speed of service guidelines.
   • Provides production direction to crew in a clear, concise way (Leads Others)
   • Sets an example for crew by working hard to implement shift plan to ensure swift and smooth production (Gets Results)
   • Identifies and solves bottlenecks in food preparation and Customer Promise delivery to increase speed of service (Solves Problems)
   • Demonstrates patience and a positive attitude with crew while delegating tasks and giving instructions (Influences Others)
2. Leads Customer Promise Delivery: Motivates crew members to exceed customer expectations with food-friendly service in clean surroundings.
   • Makes a professional impression on customers and crew through positive, courteous, and friendly attitude (Influences Others)
   • Works with crew to act on customer feedback and resolve customer complaints in a timely, friendly, and professional manner (Influences Others / Solves Problems)
   • Directs crew to take pride in the details of delivering the Customer Promise and Brand Delivery Standards (Gets Results)
   • Demonstrates flexibility to meet different team needs to ensure Customer Promise delivery (Can Play Many Roles)
3. Builds Crew Talent: Directs, trains, and motivates crew members during shifts on each of the workstations as needed to enhance restaurant results.
   • Delegates work to crew members in a way that encourages teamwork during shifts to ensure the restaurant operates to KB/BKC standards (Leads People)
   • Assists RMs in training crew members on workstations and making them feel their contributions are valuable (Leads People)
   • Sets challenging goals for self and crew during shift and ensures accountability
4. Assists with Restaurant Compliance: Adheres to compliance of government regulations, food safety, operations, and KB/BKC policies and procedures.
   • Directs crew members to maintain restaurant and equipment cleanliness and sanitation standards (Gets Results)
   • Reports violations of safety, sanitation, or security policies promptly and performs short-term solutions (Has Expertise / Shows Drive)
   • Motivates crew to comply with loss control procedures and maintain a safe environment (Leads People)
5. Assists with Profit and Loss: Follows marketing plans and cash control/security procedures, and helps maintain inventory and labor costs.
   • Completes checklists for cash reporting, inventory control, and scheduling (Has Expertise)
   • Seeks coaching to understand restaurant financial controls (Learns Quickly)
   • Helps remove performance barriers and provides resources for team success (Solves Problems)

Qualifications

• Must be at least 18 years old.
• High school diploma or equivalent.
• English proficiency in speech and comprehension.
• Basic Math Skills.
• Completion or willingness to complete internal certification programs like Basic Management Training (BMT) and Serve Safe.

Additional

Perform similar, comparable, or related duties as required.