EL General Manager Hourly

WKS Restaurant Group; Hyde Park Township (IL); On-site; USD 40,000 - 60,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a dynamic General Manager to oversee restaurant operations. This role involves achieving sales and profit targets, ensuring exceptional guest satisfaction, and leading a dedicated team. The ideal candidate will have strong leadership skills, a commitment to maintaining high standards, and the ability to foster a positive work environment. If you're passionate about delivering outstanding service and thrive in a fast-paced setting, this opportunity is perfect for you. Join a team where your contributions will make a significant impact on the restaurant's success!

Qualifications

• Minimum of one year management experience in the hospitality business.
• Ability to effectively speak, read, and write in English.

Responsibilities

• Achieve sales and profit goals while ensuring exceptional guest satisfaction.
• Supervise management team and hourly crew members effectively.
• Maintain compliance with health, sanitation, and safety regulations.

Skills

Guest Focus

Communication

People Relationships

Leadership

Planning and Organizing

Education

High school degree or equivalent

Job description

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Position Purpose

Manages the business of a restaurant, responsible for meeting sales and profit goals, ensuring exceptional guest satisfaction, and following company policies.

Placement In The Organization

Reports to District Manager. Supervises management team and hourly crew members.

Responsibilities/Duties/Activities

• Responsible for achieving the restaurant’s sales and profit plan.
• Analyzes operating statements to identify problems, and takes corrective action to improve results.
• Aware of local market trends, competition and opportunities. With assistance from District Manager, selects and implements appropriate LSM programs.
• Ensures that new products are rolled out according to standards.
• Ensures operations of the restaurant comply with all requirements of the El Pollo Loco Operations Manual.
• Ensures that all menu items are prepared, portioned, and presented properly in a clean, safe, and sanitary manner according to all established procedures, performance standards, and specifications.
• Keeps informed by reading all memos and checking emails.
• Communicates product deficiencies to District Manager.
• Ensures exceptional guest satisfaction through effective and efficient service and a clean and pleasant environment as specified in the Operations Manual.
• Maintains proper inventory levels for both food and non-food items.
• Ensures the safety of all El Pollo Loco restaurant employees and guests. Accountable for the timely handling of all accidents to minimize liability and cost to the company. Represents the company at Worker’s Compensation hearings. Ensures monthly safety committee meetings are conducted.
• Directly supervises assistant managers and holds them accountable for meeting expectations. Sets goals for their development, and gives regular performance feedback.
• Prepares management work schedules according to company expectations.
• Ensures the hourly employee schedule meets labor staffing guidelines.
• Ensures daily, weekly, and other administrative records are completed according to company expectations.
• Organizes and conducts employee and management meetings. Creates and maintains a positive work environment, ensuring open communication.
• Ensures employees and managers receive appropriate training and development.
• Takes corrective disciplinary action with hourly and management employees.
• Recognizes and rewards employee’s good performance.
• Responsible for recruitment, interviewing, and selection of hourly employees. Projects staffing needs and ensures the restaurant is staffed to company expectations.
• Participates in recruitment, interviewing, and selection of restaurant management.
• Responsible for personnel administration, such as maintaining records, employee documentation, appraising performance, administering merit increases, and proper timekeeping procedures.
• Responsible and accountable for all company funds and inventory. Ensures cash handling and security policies are in effect at all times.
• Complies with human resource policies and procedures.
• Ensures the restaurant is in full compliance with local, state, and federal health, sanitation, and safety regulations.
• Implements WKS-El Pollo Loco’s commitment to Equal Opportunity and maintains a harassment-free work environment for all employees and customers.

Experience/Education

• Minimum of one year management experience in the hospitality business.
• High school degree or equivalent preferred.
• Ability to effectively speak, read, and write in English.

Core Competencies

• Guest Focus: Responsive to guest needs, uses feedback, responds effectively to concerns and complaints.
• Communication: Encourages open sharing of ideas, communicates clearly and concisely, facilitates meetings effectively.
• People Relationships: Values diversity, manages conflicts constructively, monitors performance, provides feedback, trains and develops staff, supports and delegates effectively.
• Leadership: Fosters teamwork, creates a positive environment, takes responsibility for actions and decisions.
• Planning and Organizing: Sets objectives, develops plans, shows good judgment, meets deadlines.

Physical Requirements

• Extensive standing without breaks.
• Exposure to heat, steam, smoke, and cold.
• Reaching heights of approximately 6 feet and bending to touch the floor.
• High mobility and flexibility in the workspace.
• Ability to work irregular hours and under heavy pressure during busy times.
• Bending, reaching, walking, communicating with customers, using a computer, operating cash register, lifting up to 40 lbs.

Scope

• Responsible for one restaurant.