Hotel Team Lead — Guest Experience & Operations

Extended Stay America; San Carlos (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Weekly Pay

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Savings Plan

Paid Time Off

Employee Assistance Program

Employee Perks Program

Job summary

Extended Stay America in California seeks a Team Lead to assist the General Manager in daily hotel operations, drive key performance indicators, and ensure 100% guest satisfaction. The TL resolves guest and associate issues and steps in when the GM is unavailable, maintaining safety and security per company standards.

The role emphasizes supporting revenue growth, cost controls, and compliance, while mentoring staff and upholding brand expectations to deliver a seamless guest experience.

Responsibilities

• Manages day-to-day hotel operations to drive revenue, control costs, and guest satisfaction.
• Acts as first line for guest service issues and escalates when needed to the GM.
• Trains associates on brand standards and performance expectations.
• Ensures safety, security, and policy compliance across the property.
• Monitors inventory, purchases, and vendor performance within budget.
• Supports sales efforts to increase occupancy and market presence.

Job description

Extended Stay America in California seeks a Team Lead to assist the General Manager in daily hotel operations, drive key performance indicators, and ensure 100% guest satisfaction. The TL resolves guest and associate issues and steps in when the GM is unavailable, maintaining safety and security per company standards.

The role emphasizes supporting revenue growth, cost controls, and compliance, while mentoring staff and upholding brand expectations to deliver a seamless guest experience.