Hotel Team Lead: Guest Experience & Operations

ESA Management, LLC; Elizabeth (NJ); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Medical Insurance

Vision Insurance

401(k) Savings Plan

Paid Time Off

Employee Assistance Program (EAP)

Employee Discounts

Job summary

ESA Management, LLC is seeking a Team Lead to assist the General Manager in managing hotel operations on a day-to-day basis, ensuring optimum performance, safety, security, and 100% guest satisfaction across all areas of property management.

The TL will supervise 8 to 15 hourly associates, train staff on brand standards, manage daily tasks and inventory within budget, handle guest issues, support front desk coverage when needed, and drive initiatives to increase revenue and guest loyalty.

Qualifications

• High School Diploma or GED required or equivalent experience.
• Solid English reading and writing skills for guest and vendor communications.
• Experience operating property management system technology is preferred.

Responsibilities

• Assists GM in managing hotel operations and daily tasks.
• Resolves guest and associate issues to maintain satisfaction.
• Trains associates on brand standards and safety procedures.
• Oversees 8 to 15 hourly associates and priority organization.

Skills

English communication

PMS operation

Supervision

Operations planning

Education

High School Diploma or GED

Job description

ESA Management, LLC is seeking a Team Lead to assist the General Manager in managing hotel operations on a day-to-day basis, ensuring optimum performance, safety, security, and 100% guest satisfaction across all areas of property management.

The TL will supervise 8 to 15 hourly associates, train staff on brand standards, manage daily tasks and inventory within budget, handle guest issues, support front desk coverage when needed, and drive initiatives to increase revenue and guest loyalty.