Hotel Security & Guest Experience Lead

Hilton; New Orleans (LA); On-site; USD 30,000 - 42,000; Full time

Job summary

Hilton in New Orleans is seeking a Security Officer to help keep guests and properties safe while delivering the renowned hospitality of our brand. You will patrol, respond to incidents, and provide calm, professional guest support to ensure a memorable stay.

As part of Hilton's safety-first culture, you will document incidents, assist with investigations, and coordinate with hotel teams during emergencies. A commitment to integrity, teamwork, and guest satisfaction is essential.

Qualifications

• A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. Ownership and accountability. Focus on the Now, bringing urgency and discipline to every moment.

Responsibilities

• Conduct security patrols: Monitor interior and exterior hotel premises to identify and address safety and security risks, security threats, and undesirable conditions
• Assist with investigations: Conduct preliminary incident investigations to gather relevant information, document findings, and ensure accurate reporting of security incidents
• Maintain accurate documentation: Prepare and ensure the accuracy of security reports and records
• Respond to emergencies: Assist in handling safety hazards, fires, medical incidents, and security threats
• Provide exceptional guest assistance: Respond to guest inquiries and concerns with professionalism and efficiency

Job description

Hilton in New Orleans is seeking a Security Officer to help keep guests and properties safe while delivering the renowned hospitality of our brand. You will patrol, respond to incidents, and provide calm, professional guest support to ensure a memorable stay.

As part of Hilton's safety-first culture, you will document incidents, assist with investigations, and coordinate with hotel teams during emergencies. A commitment to integrity, teamwork, and guest satisfaction is essential.