Hotel Security Officer: Calm, Guest-Safety Champion

Holiday Inn NOLA; United States; On-site; USD 22,000 - 33,000; Full time

Job summary

Holiday Inn NOLA in New Orleans seeks a Security Officer to protect guests and property. You will patrol all hotel areas, monitor cameras and alarms, and respond to incidents with calm, professional judgment.

The role emphasizes customer service, discretion, and adherence to safety procedures to maintain a welcoming, secure environment for all. Supervised by the General Manager and Area Director of Security, you will participate in drills, complete detailed reports, and collaborate with local

Qualifications

• Education required: College degree or high school diploma with related experience
• Strong observational and problem-solving skills
• Ability to stay calm and make sound decisions under high stress
• Clear verbal and written communication
• Basic understanding of security systems and emergency procedures
• Confidentiality and handling sensitive information
• Customer-service mindset with professional demeanor
• Ability to stand or walk for extended periods

Responsibilities

• Patrol hotel areas, including guest floors, public spaces, back-of-house areas, and parking lots
• Monitor security systems, cameras, alarms, and access control points
• Respond promptly to incidents, disturbances, or emergencies and document actions
• Assist guests and employees with safety-related concerns or escorts upon request
• Enforce hotel policies with professionalism and hospitality
• Complete detailed incident and shift reports
• Collaborate with local law enforcement, fire departments, and responders as needed
• Conduct routine safety inspections (fire extinguishers, doors, lighting)
• Support loss prevention and investigate theft or suspicious activity
• Participate in safety drills and ongoing training sessions
• Provide emergency first aid or CPR if certified and needed

Skills

Observational skills

Problem-solving

Calm under pressure

Clear communication

Security systems

Emergency procedures

Confidentiality

Customer service

Endurance

Education

College degree or high school diploma with related experience

Job description

Holiday Inn NOLA in New Orleans seeks a Security Officer to protect guests and property. You will patrol all hotel areas, monitor cameras and alarms, and respond to incidents with calm, professional judgment.

The role emphasizes customer service, discretion, and adherence to safety procedures to maintain a welcoming, secure environment for all. Supervised by the General Manager and Area Director of Security, you will participate in drills, complete detailed reports, and collaborate with local