Hotel Security Officer - Emergency Response & Guest Safety

Hilton Norfolk THE MAIN; Norfolk (VA); On-site; USD 32,000 - 46,000; Full time

Job summary

Hilton Norfolk THE MAIN is seeking a Security Officer to proactively patrol the hotel and protect guests, associates, and property. You will assess risks, report incidents, and follow disaster response procedures to ensure safety and compliance with policies.

In this role you will handle investigations, guard the key system, assist operations, and provide calm, professional service during emergencies or disruptive events, maintaining high guest satisfaction.

Qualifications

• No formal education details provided in the posting.

Responsibilities

• Patrol all areas of the hotel property including outside parking lots.
• Search for, handle and report any unusual circumstances, safety violations, car theft, destruction or suspicious or undesirable persons and escort off property if necessary.
• Document a concise security report on a daily log including incidents of theft, accidents and safety violations.
• Maintain familiarity of disaster and emergency policies; respond to alarms or calls for help and perform first aid and CPR as needed.
• Conduct investigations of security incidents.
• Enforce the No Solicitation Policy of the hotel.
• Maintain security of hotel key system; issue and receive keys.
• Escort and witness cash handling as needed.
• Assist in shipping and receiving operations.
• Respond quickly and calmly to emergency situations and remain professional with guests.

Skills

Patrolling

Emergency response

Job description

Hilton Norfolk THE MAIN is seeking a Security Officer to proactively patrol the hotel and protect guests, associates, and property. You will assess risks, report incidents, and follow disaster response procedures to ensure safety and compliance with policies.

In this role you will handle investigations, guard the key system, assist operations, and provide calm, professional service during emergencies or disruptive events, maintaining high guest satisfaction.