Overnight Security & Guest Experience Champion

Hilton; Austin (TX); On-site; USD 22,000 - 30,000; Full time

Job summary

Hilton is seeking a Security Officer to contribute to the safety and warmth of our hospitality. You will patrol hotel premises, respond to incidents, and assist guests with inquiries, delivering memorable experiences that align with our brand standards.

The role emphasizes guest service, integrity, leadership, teamwork, ownership, and a sense of urgency to ensure a secure and inviting stay for every guest.

Qualifications

• Experience delivering safe, welcoming experiences for guests.
• Ability to identify security risks and maintain calm under pressure.

Responsibilities

• Conduct security patrols of interior and exterior hotel premises to identify safety risks.
• Assist with investigations by gathering relevant information and documenting findings.
• Maintain accurate security reports and records.
• Respond to emergencies, safety hazards, fires, medical incidents and security threats.
• Provide exceptional guest assistance with professionalism and efficiency.

Skills

Guest service

Observation skills

Emergency response

Job description

Hilton is seeking a Security Officer to contribute to the safety and warmth of our hospitality. You will patrol hotel premises, respond to incidents, and assist guests with inquiries, delivering memorable experiences that align with our brand standards.

The role emphasizes guest service, integrity, leadership, teamwork, ownership, and a sense of urgency to ensure a secure and inviting stay for every guest.