Security Guard - Hilton Norfolk The Main

Gold Key PHR; Norfolk (VA); On-site; USD 19,000 - 28,000; Full time

Job summary

Gold Key PHR in Norfolk, VA is seeking a vigilant Security Officer to patrol hotel areas, respond to emergencies, and document incidents to protect guests and assets. You will enforce policies, manage access, and assist with safety procedures on site.

CPR/First Aid certification is required, with preferred experience in security or loss prevention. A valid driver’s license is also needed to operate security vehicles and support hotel operations.

Qualifications

• CPR/First Aid Certification required and renewed annually.
• Experience in Security/Loss Prevention preferred.
• Valid vehicle operator's permit to drive security vehicle.
• Excellent English verbal and written communication skills.
• Strong customer service orientation.

Responsibilities

• Patrol all hotel areas including exterior lots and report unusual or unsafe activity.
• Document daily security reports detailing incidents of theft, accidents and safety violations.
• Complete the necessary security forms to document losses of property or personal injury to guest or employee.
• Maintain familiarity of all hotel disaster and emergency policies; respond to alarms and notify authorities as needed.
• Conduct investigations of security incidents and enforce policy.
• Escort and witness cash handling as needed; assist in shipping and receiving operations.
• Perform first aid & CPR in emergency situations as needed.

Skills

CPR/First Aid

Loss Prevention

Security Experience

Driver's License

English Communication

Customer Service

Job description

Overview

Search for, respond to and handle any security problems, issues, concerns and disaster emergency situations in accordance with all policies, procedures and regulations to ensure the safety & security of the hotel's assets, guests, and Associates.

Responsibilities

• Patrol all areas of the hotel property including outside parking lots. Note, search for, handle and report any unusual circumstances, safety violations, car theft, destruction and/or suspicious or undesirable persons and escort off property, if necessary
• Document a concise security report on a daily log including incidents of theft, accidents and safety violations
• Complete the necessary security forms to document losses of property or personal injury to guest or employee
• Maintain familiarity of all hotel disaster and emergency policies, procedures and regulations; respond immediately to emergency alarms or calls for help, determine course of action, notify appropriate authorities and perform first aid and CPR as needed
• Conduct investigations of security incidents
• Enforce the `No Solicitation Policy' of the hotel
• Maintain security of hotel key system; issue and receive keys
• Escort and witness cash handling as needed
• Assist in shipping and receiving operations
• Perform first aid & CPR in emergency situations as needed.
• Respond quickly & calmly to emergency situations.
• Remain professional & composed during stressful situations always treating guests respectfully with a high level of customer service.
• Successfully complete all other duties as assigned.

Qualifications

• TypeQualificationExperienceValid CPR/First Aid Certification required. Must be maintained and provided to HR annually.ExperienceExperience in Security/Loss Prevention preferredSkillValid vehicle operator's permit to drive security vehicle.SkillMust possess excellent English verbal and written communication skillsSkillMust possess superior customer service skillsSkillAbility to tolerate high noise conditions on in-facility tours and exposure to weather conditions on outside tours.

Wage/Salary

Starting at $17 hourly