Hotel Sales Coordinator - Part Time

Generation Hospitality Group; Gilbert (AZ); On-site; USD 40,000 - 55,000; Full time

Job summary

Springhill Suites Gilbert is seeking a friendly Sales Coordinator to join our hospitality team in Gilbert. You will maintain client rapport, coordinate VIP packages, handle inquiries, and compose proposals for group blocks while liaising with Sales, Front Office, and other departments.

The role emphasizes clear communication, organization, and timely execution of tasks, with opportunities to participate in sales calls and special events. Strong customer service skills are essential.

Qualifications

• Candidate must be organized with strong attention to details.
• Excellent communication and customer service skills.
• Ability to manage multiple tasks and meet deadlines.

Responsibilities

• Maintain good rapport with clients.
• Work closely with other departments to coordinate details, VIP packages and promotions.
• Handle inquiry calls, send collateral, or direct calls to sales management staff.
• Provide clear, professional, and detailed communication to the client.
• Assemble proposals and contract group blocks.
• Assist clients/groups with copies of receipts, invoices, etc.
• Inform Sales Department of potential problems and progress of projects.
• Go on sales calls & blitzes with Sales Department; be point of contact for hotel accounts.
• Coordinate gifts with Sales & guest recognition programs with Front Office.
• Manage mini-hotel inventory and input rooming lists; advise on group cut off dates.
• Purchase meeting planner points or group events as requested by Director of Sales.
• Close out month-end house accounts with Front Office Manager and Director of Sales.
• Verify group pick up for events for rebates and commissions.
• Maintain front desk incentive program and ensure accurate company names for reservations.
• Create BEOs, group resumes; utilize CRM.
• Must be organized, have great attention to detail and good time management.

Skills

Customer service

Organization

Attention to detail

Time management

Communication skills

Tools

CRM

Job description

About Springhill Suites Gilbert

The brand-new Springhill Suites by Marriott Gilbert (located in the SanTan Village area) is seeking a friendly and professional Sales Coordinator to join our hospitality team. The ideal candidate will possess strong customer service skills, a welcoming demeanor, and the ability to manage guest interactions efficiently.

• Maintain good rapport with clients.
• Work closely with other departments to coordinate details, special requests, VIP packages and promotions.
• Handle inquiry calls, send appropriate collateral, or direct calls to sales management staff as necessary.
• Provide clear, professional, and detailed communication to the client.
• Responsible for putting together proposals and contracting for group blocks.
• Assist clients/groups with copies of receipts, invoices, etc.
• Inform Sales Department of potential problems with clients and progress of special projects.
• Go on sales calls & blitzes with the Sales Department and serve as a point of contact to all hotel accounts.
• Coordinate client gifts with Sales & guest recognition programs with the Front Office.
• Manage mini-hotel inventory and input rooming lists. Advise Sales Manager and Director of Sales on any group cut off dates.
• Purchase any meeting planner points or group events per the request of the Director of Sales.
• Close out month-end house accounts with the assistance of the hotel's Front Office Manager and Director of Sales.
• Verify group pick up for events for the purpose of rebates, commissions, etc.
• Maintain the front desk incentive program and encourage the front desk to obtain and maintain accuracy on company names for all reservations.
• Must be organized, have great attention to details and have good time management skills.

Sales Support

• Maintain good rapport with clients.
• Work closely with other departments to coordinate details, special requests, VIP packages and promotions.
• Handle inquiry calls, send appropriate collateral, or direct calls to sales management staff as necessary.
• Give site tours.
• Provide clear, professional, and detailed communication to the client.
• Responsible for putting together proposals and contracting for group blocks.
• Assist clients/groups with copies of receipts, invoices, etc.
• Inform Sales Department of potential problems with clients and progress of special projects.
• Go on sales calls & blitzes with the Sales Department and serve as a point of contact to all hotel accounts.
• Coordinate client gifts with Sales & guest recognition programs with the Front Office.
• Manage mini-hotel inventory and input rooming lists. Advise Sales Manager and Director of Sales on any group cut off dates.
• Purchase any meeting planner points or group events per the request of the Director of Sales.
• Close out month-end house accounts with the assistance of the hotel's Front Office Manager and Director of Sales.
• Verify group pick up for events for the purpose of rebates, commissions, etc.
• Maintain the front desk incentive program and encourage the front desk to obtain and maintain accuracy on company names for all reservations.
• Create BEO’s, group resumes
• Utilize CRM.
• Must be organized, have great attention to details and have good time management skills.

Meeting Space

• The banquet and event space will be the primary responsibility of the Sales Coordinator. They will be responsible for making BEO’s prior to each event, coordinating any catering needs, and executing the day of the event.

Additional Requirements

• Ability to lift up to 35 lbs.
• Perform other duties, as assigned, to meet business needs.
• Ability to maintain flexible/extended work hours as needed by job demand functions