Hotel Sales & Events Coordinator

Springhill Suites Gilbert Arizona; Gilbert (AZ); On-site; USD 42,000 - 55,000; Full time

Job summary

Springhill Suites Gilbert Arizona is seeking a friendly Sales Coordinator to join our hospitality team in Gilbert, AZ. The role emphasizes excellent guest interaction, coordinating details with departments, and handling proposals for group blocks.

You will support sales efforts, manage communications, assist with receipts and invoices, and participate in sales calls and events to drive group bookings. Strong customer service and organizational skills are essential.

Qualifications

• Excellent customer service skills and a friendly demeanor.
• Strong written and verbal communication abilities.
• Detail-oriented with strong time management.

Responsibilities

• Maintain good rapport with clients.
• Coordinate details, VIP packages and promotions with other departments.
• Handle inquiry calls, send collateral, or direct calls to sales management staff as necessary.
• Provide clear, professional, and detailed communication to the client.
• Responsible for putting together proposals and contracting for group blocks.
• Assist clients/groups with copies of receipts, invoices, etc.
• Inform Sales Department of potential problems with clients and progress of special projects.
• Go on sales calls & blitzes with the Sales Department and serve as a point of contact to all hotel accounts.
• Coordinate client gifts with Sales & guest recognition programs with the Front Office.
• Manage mini-hotel inventory and input rooming lists. Advise Sales Manager and Director of Sales on any group cut off dates.
• Purchase any meeting planner points or group events per the request of the Director of Sales.
• Close out month-end house accounts with the assistance of the hotel's Front Office Manager and Director of Sales.
• Verify group pick up for events for the purpose of rebates, commissions, etc.
• Maintain the front desk incentive program and encourage the front desk to obtain and maintain accuracy on company names for all reservations.
• Must be organized, have great attention to details and have good time management skills.
• Meeting Space: The banquet and event space will be the primary responsibility of the Sales Coordinator. They will be responsible for making BEO’s prior to each event, coordinating any catering needs, and executing the day of the event.
• Additional Requirements: Ability to lift up to 35 lbs. Perform other duties, as assigned, to meet business needs.

Skills

Customer service

Communication skills

Organization

Job description

Springhill Suites Gilbert Arizona is seeking a friendly Sales Coordinator to join our hospitality team in Gilbert, AZ. The role emphasizes excellent guest interaction, coordinating details with departments, and handling proposals for group blocks.

You will support sales efforts, manage communications, assist with receipts and invoices, and participate in sales calls and events to drive group bookings. Strong customer service and organizational skills are essential.