Hotel Sales Coordinator | Flexible Hours & Growth

Island Hospitality Management, LLC.; Portland (ME); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Healthcare including Medical, Dental,

Vision Insurance

401(k) retirement plan

Paid time off

Employee discounts

Career growth opportunities

Team events

Job summary

Island Hospitality Management, LLC. is seeking a Sales Coordinator to support the Director of Sales in driving hotel sales, lead generation, proposals, and client communications at our Portland, ME properties. This role emphasizes guest services and accurate reporting.

You will coordinate group blocks, maintain records, and assist with site tours and pre-arrival arrangements, contributing to occupancy and revenue while upholding brand standards and exceptional service.

Qualifications

• High school diploma or equivalent required.
• Experience in hotel sales, hospitality, customer service, or administrative support preferred.
• Strong verbal and written communication skills.
• Excellent organizational and time-management abilities.
• Proficiency in Microsoft Office including Word, Excel, and Outlook.
• Ability to manage multiple priorities and meet deadlines.
• Professional telephone and email etiquette.
• Ability to work independently and as part of a team.
• Strong customer service and relationship-building skills.
• Ability to handle confidential guest and client information.

Responsibilities

• Assist the Director of Sales and Sales Manager with daily sales department operations
• Respond to incoming sales inquiries, emails, and phone calls in a timely and professional manner
• Prepare proposals, contracts, rate quotes, and sales correspondence for prospective clients
• Coordinate group room blocks, rooming lists, and reservations
• Follow up with potential clients to convert inquiries into confirmed business
• Maintain accurate records of leads, accounts, prospects, and sales activities
• Assist with prospecting new business opportunities, including corporate, government, construction, sports teams, social groups, and extended-stay accounts
• Conduct property tours and showcase hotel amenities, guest rooms, meeting spaces, and services
• Assist with coordinating client site inspections and pre-arrival arrangements
• Communicate group and corporate booking details to the Front Desk, Housekeeping, and other hotel departments.
• Assist with preparing weekly and monthly sales reports
• Maintain organized sales files, client information, and account databases
• Support the development and execution of sales strategies to increase occupancy and room revenue
• Assist with client appreciation events, networking opportunities, and community outreach
• Monitor competitor rates and market activity
• Help ensure group reservations, billing instructions, and special requests are communicated accurately
• Provide excellent customer service and maintain positive relationships with clients
• Perform other sales and administrative duties as assigned by Director of Sales and General Manager

Skills

Verbal and written communication

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Island Hospitality Management, LLC. is seeking a Sales Coordinator to support the Director of Sales in driving hotel sales, lead generation, proposals, and client communications at our Portland, ME properties. This role emphasizes guest services and accurate reporting.

You will coordinate group blocks, maintain records, and assist with site tours and pre-arrival arrangements, contributing to occupancy and revenue while upholding brand standards and exceptional service.