Hotel Sales & Client Relations Coordinator

Aquarius Casino Resort; Laughlin (NV); On-site; USD 40,000 - 60,000; Full time

Job summary

Edgewater Gaming, LLC is seeking an Hotel Sales Coordinator in Laughlin, NV. You will provide essential administrative support to the Sales Team, manage communications, and help drive revenue targets while maintaining exceptional guest experiences.

The role emphasizes strong organizational skills, attention to detail, and the ability to coordinate with multiple internal teams. Experience in hospitality sales and proficiency with MS Office are preferred.

Qualifications

• 1 year of Sales experience in a hospitality environment preferred
• Demonstrated commitment to providing excellent guest service
• Ability to follow instructions and complete tasks accurately in a fast-paced environment
• Strong communication skills and willingness to work as part of a team
• Strong attention to detail and accuracy in a fast-paced environment
• Committed to fostering a respectful, inclusive, and safety-conscious work environment
• Ability to access and input information using a moderately complex computer system
• Skilled in Microsoft Office Suite, including Outlook, Excel, and Word; familiarity with Delphi collaboration tools such as Microsoft Teams.

Responsibilities

• Provide timely and courteous guest service consistent with the company’s guest service culture
• Conserve the sales team’s time by reading, researching, and routing correspondence; drafting letters and documents; maintaining merge documentation; collecting and analyzing information; and initiating telecommunications
• Review and present items requiring signatures to the Director of Sales, including but not limited to sales contracts, departmental invoicing, and budget items
• Complete weekly departmental forecast and production updates in a concise and timely manner
• Assist Sales Managers and/or Director of Sales with client site inspections; conduct site inspections independently when needed
• Retrieve, log, and distribute incoming sales leads from multiple sources
• Mediate communication between accounting, internal sales managers, and outside vendors regarding commission payments
• Quote room rates and terms, and make informed decisions regarding customer or hotel needs as directed
• Review all hotel sales contracts for accuracy, ensuring all terms (deposits due, rooming lists due, etc.) are correct and properly reflected in Delphi
• Input and maintain reminders in Delphi for coordinator and sales managers related to group follow-ups and actionable items
• Maintain confidentiality to protect customer and company information
• Maintain departmental procedures, recommend updates, and support SOP documentation and user training
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards
• Perform other duties as assigned

Skills

Guest service

Attention to detail

Team collaboration

Communication

Education

High School Diploma

Bachelor’s degree preferred

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Delphi collaboration tools (Microsoft Teams)

Job description

Edgewater Gaming, LLC is seeking an Hotel Sales Coordinator in Laughlin, NV. You will provide essential administrative support to the Sales Team, manage communications, and help drive revenue targets while maintaining exceptional guest experiences.

The role emphasizes strong organizational skills, attention to detail, and the ability to coordinate with multiple internal teams. Experience in hospitality sales and proficiency with MS Office are preferred.