Sales Coordinator

Aquarius and Edgewater Casino Resort; Laughlin (NV); On-site; USD 42,000 - 62,000; Full time

Job summary

Edgewater Gaming, LLC is seeking a Hotel Sales Coordinator to support the Sales Team with administrative tasks, contract review, and lead management. The role focuses on maintaining efficient communication, coordinating site inspections, and ensuring timely forecasting and follow-ups.

The position emphasizes guest service excellence, collaboration with Sales Managers and Director of Sales, and adherence to gaming laws and internal controls.

Qualifications

• 1 year of sales experience in hospitality preferred.
• Commitment to excellent guest service in a fast-paced environment.
• Strong written and verbal communication; ability to work as part of a team.

Responsibilities

• Provide timely, courteous guest service aligned with the guest service culture.
• Support Sales Team by routing correspondence, drafting letters, and maintaining documents.
• Review sales contracts and related items for accuracy and signature readiness.
• Complete weekly departmental forecast and production updates.
• Assist with client site inspections and coordinate with internal teams.
• Input and track leads from multiple sources; manage follow-up reminders.
• Maintain confidentiality of customer and company information.

Skills

Sales experience

Guest service

Communication

Team player

Attention to detail

Education

High School Diploma or equivalent

Bachelor's degree preferred

Tools

Microsoft Office

Delphi

Microsoft Teams

Job description

At Edgewater Gaming, LLC , we don’t just offer jobs — we build careers. In a business that’s often about flash, we’re the real deal. With a diverse portfolio of hospitality, gaming, and entertainment properties, we’re powered by people who are passionate, reliable, and ready to make an impact. Whether you're just starting out or looking to take your career to the next level, you’ll find real opportunities here — and a team that’s as invested in your success as you are.Job Description Summary:Summary:As the Hotel Sales Coordinator, you play a vital role in the success of the Sales Team and the overall growth of the hotel. You are the organizational backbone-providing essential administrative support, managing key information, and ensuring seamless communication. Your efforts allow the Sales Team to focus on building client relationships, achieving revenue targets, and delivering exceptional guest experiences. Your attention to detail, coordination skills, and proactive support are critical to keeping the team efficient, focused, and results-driven.Job Description:Essential Functions and ResponsibilitiesProvide timely and courteous guest service consistent with the company's guest service cultureConserve the sales team's time by reading, researching, and routing correspondence; drafting letters and documents; maintaining merge documentation; collecting and analyzing information; and initiating telecommunicationsReview and present items requiring signatures to the Director of Sales, including but not limited to sales contracts, departmental invoicing, and budget itemsComplete weekly departmental forecast and production updates in a concise and timely mannerAssist Sales Managers and/or Director of Sales with client site inspections; conduct site inspections independently when neededRetrieve, log, and distribute incoming sales leads from multiple sourcesMediate communication between accounting, internal sales managers, and outside vendors regarding commission paymentsQuote room rates and terms, and make informed decisions regarding customer or hotel needs as directedReview all hotel sales contracts for accuracy, ensuring all terms (deposits due, rooming lists due, etc.) are correct and properly reflected in DelphiInput and maintain reminders in Delphi for coordinator and sales managers related to group follow-ups and actionable itemsMaintain confidentiality to protect customer and company informationMaintain departmental procedures, recommend updates, and support SOP documentation and user trainingEnsure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the positionProvide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standardsPerform other duties as assignedQualifications1 year of Sales experience in a hospitality environment preferredDemonstrated commitment to providing excellent guest serviceAbility to follow instructions and complete tasks accurately in a fast-paced environmentStrong communication skills and willingness to work as part of a teamStrong attention to detail and accuracy in a fast-paced environmentCommitted to fostering a respectful, inclusive, and safety-conscious work environmentAbility to access and input information using a moderately complex computer systemSkilled in Microsoft Office Suite, including Outlook, Excel, and Word; familiarity with Delphi collaboration tools such as Microsoft Teams.RequirementsAt least 21 years of ageHigh School Diploma or equivalent required; Bachelor's degree preferredAbility to effectively communicate in English, both written and verbalObtain and maintain all work cards as required by the companyVerify right to work in the United StatesWork CardsNonePhysical RequirementsOccasionally push/pull up to 25lbs.Occasionally lift and/or carry up to 20lbs. at floor, knee, waist, and chest levelsRegularly squat, kneel, reach, bend, twistFrequently sit and work at a desk or computerOccasionally standing and walkingAbility to communicate using in-person speech, radios, and telephoneAbility to hear, understand, and distinguish speech and/or other sound in personAbility to distinguish between shades of colorAbility to use tools or equipment requiring a high degree of dexterityWork Environment Potential ConditionsIndoorSmokyNoisyBright flashing lightsExtreme hot cold temperaturesExposure to dust, fumes and/or gasesDisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.Ready to make your next move the right one?If you're looking for more than just a job — and want to be part of a team that values integrity, impact, and opportunity — we’d love to hear from you.The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.