Sales Coordinator

[1006 Edgewater] Edgewater Gaming, LLC; Laughlin (NV); On-site; USD 42,000 - 62,000; Full time

Job summary

Edgewater Gaming, LLC is seeking a Hotel Sales Coordinator in Laughlin, NV. You will provide vital administrative support to the Sales Team, manage information flow, and ensure clear communication to help achieve revenue targets and top-tier guest experiences.

You will support site inspections, process sales leads, and ensure accurate contracts, while maintaining confidentiality and adherence to gaming regulations. Must be 21+, HS diploma required; bachelor’s preferred.

Qualifications

• At least 21 years of age.
• High School Diploma or equivalent required; Bachelor's degree preferred.
• Ability to communicate effectively in English, both written and verbal.
• Experience in hospitality sales or guest service is a plus.
• Proficient in Microsoft Office and inputting data in complex systems.

Responsibilities

• Provide courteous guest service aligned with the company culture.
• Summarize and route correspondence; draft letters and documents; manage reservations and invoicing.
• Review contracts for accuracy and obtain signatures as needed.
• Prepare weekly department forecasts and production updates.
• Coordinate client site inspections with Sales Managers or Director of Sales.
• Log and distribute new sales leads from multiple sources.
• Maintain confidentiality of customer and company information.
• Ensure compliance with gaming laws and internal controls.

Skills

Sales experience

Guest service

Communication skills

Teamwork

Attention to detail

Microsoft Office

Education

High School Diploma or equivalent

Bachelor’s degree preferred

Tools

Delphi

Microsoft Teams

Excel

Word

Job description

At Edgewater Gaming, LLC , we don’t just offer jobs — we build careers. In a business that’s often about flash, we’re the real deal. With a diverse portfolio of hospitality, gaming, and entertainment properties, we’re powered by people who are passionate, reliable, and ready to make an impact. Whether you're just starting out or looking to take your career to the next level, you’ll find real opportunities here — and a team that’s as invested in your success as you are.

Job Description Summary:

Summary: As the Hotel Sales Coordinator, you play a vital role in the success of the Sales Team and the overall growth of the hotel. You are the organizational backbone-providing essential administrative support, managing key information, and ensuring seamless communication. Your efforts allow the Sales Team to focus on building client relationships, achieving revenue targets, and delivering exceptional guest experiences. Your attention to detail, coordination skills, and proactive support are critical to keeping the team efficient, focused, and results-driven.

Job Description:

• Provide timely and courteous guest service consistent with the company's guest service culture
• Conserve the sales team's time by reading, researching, and routing correspondence; drafting letters and documents; maintaining merge documentation; collecting and analyzing information; and initiating telecommunications
• Review and present items requiring signatures to the Director of Sales, including but not limited to sales contracts, departmental invoicing, and budget items
• Complete weekly departmental forecast and production updates in a concise and timely manner
• Assist Sales Managers and/or Director of Sales with client site inspections; conduct site inspections independently when needed
• Retrieve, log, and distribute incoming sales leads from multiple sources
• Mediate communication between accounting, internal sales managers, and outside vendors regarding commission payments
• Quote room rates and terms, and make informed decisions regarding customer or hotel needs as directed
• Review all hotel sales contracts for accuracy, ensuring all terms (deposits due, rooming lists due, etc.) are correct and properly reflected in Delphi Input and maintain reminders in Delphi for coordinator and sales managers related to group follow-ups and actionable items
• Maintain confidentiality to protect customer and company information
• Maintain departmental procedures, recommend updates, and support SOP documentation and user training
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards
• Perform other duties as assigned

Qualifications

• 1 year of Sales experience in a hospitality environment preferred
• Demonstrated commitment to providing excellent guest service
• Ability to follow instructions and complete tasks accurately in a fast-paced environment
• Strong communication skills and willingness to work as part of a team
• Strong attention to detail and accuracy in a fast-paced environment
• Committed to fostering a respectful, inclusive, and safety-conscious work environment
• Ability to access and input information using a moderately complex computer system
• Skilled in Microsoft Office Suite, including Outlook, Excel, and Word; familiarity with Delphi collaboration tools such as Microsoft Teams.

Requirements

• At least 21 years of age
• High School Diploma or equivalent required; Bachelor's degree preferred
• Ability to effectively communicate in English, both written and verbal
• Obtain and maintain all work cards as required by the company
• Verify right to work in the United States
• Work Cards None

Physical Requirements

• Occasionally push/pull up to 25lbs.
• Occasionally lift and/or carry up to 20lbs. at floor, knee, waist, and chest levels
• Regularly squat, kneel, reach, bend, twist
• Frequently sit and work at a desk or computer
• Occasionally standing and walking

Communication and Other Skills

• Ability to communicate using in-person speech, radios, and telephone
• Ability to hear, understand, and distinguish speech and/or other sound in person
• Ability to distinguish between shades of color
• Ability to use tools or equipment requiring a high degree of dexterity

Potential Conditions

• Indoor Smoky
• Noisy
• Bright flashing lights
• Extreme hot cold temperatures
• Exposure to dust, fumes and/or gases

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.

Whether you're drawn to Laughlin’s riverfront energy or the excitement of 24-hour gaming, you’ll find fun, growth, and connection at Aquarius and Edgewater. Our teams deliver exceptional service and unforgettable experiences—every shift, every day. Located along the Colorado River, Aquarius and Edgewater Casino Resorts are pillars of Laughlin hospitality—offering spectacular views, entertainment, dining, and gaming excitement. From bingo to blackjack, steakhouse to sports bar, our properties offer variety, but it’s our people who make the experience memorable. We foster a culture of teamwork, recognition, and pride—where your contributions matter and careers flourish in an environment that’s welcoming, fast-paced, and fun.

If you need reasonable accommodation to complete the on-line application, please contact the Employment Team office at [phone].