Rooms Controller

Hyatt Hotels Corporation; Nashville (TN); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Free parking

Employee hotel discounts

HSA available

Disability & life insurance

Employee Assistance Program

401(k) with match

Job summary

Grand Hyatt Nashville is seeking a Rooms Controller to ensure efficient room allocation, guest arrivals, and accurate reservations. The role collaborates with Front Office to drive guest satisfaction and revenue during peak periods.

The position requires at least 6 months in hotel rooms division, a high school diploma, and proficiency with property management systems. Compensation is $18.00/hour with free parking, plus benefits such as health coverage, a 401(k) plan, and employee hotel discounts.

Qualifications

• 6 months in a hotel rooms division or front office role.
• Experience with room assignments or reservations preferred.

Responsibilities

• Lead and support Guest Service Agents in seamless check-in experiences.
• Block and pre-register suites and rooms in the PMS according to guest requests.
• Assign VIPs in alignment with sales, events, and management priorities.
• Communicate oversells, special accommodations, and challenges to the front desk and leadership.
• Protect blocked rooms during sold-out periods to safeguard future arrivals.
• Audit group and tour-resume reservations for billing and room blocks.
• Attend Daily Business Review meetings to stay aligned with trends and bookings.
• Verify billing details for third-party payments, group blocks, and credit card authorizations.
• Respond promptly to guest requests and escalate as needed.
• Coordinate with engineering and housekeeping to maintain accurate room status.
• Other duties as assigned.

Skills

PMS proficiency

Attention to detail

Clear communication

Problem solving

Cross-department collaboration

Education

High school diploma or equivalent

Tools

PMS software

Job description

Close Inclusive Collection Job Postings Notification

Grand Hyatt Nashville - Rooms Controller - $18/hr and Free Parking!

Grand Hyatt

Compensation: Up to $18.00

Summary

The Rooms Controller plays a critical role in ensuring efficient room allocation, smooth guest arrivals, and accurate reservation management. By collaborating closely with the Front Office team, this role directly influences guest satisfaction, operational flow, and revenue management during high-demand periods.

HOW YOU’LL SHAPE THE EXPERIENCE & FUTURE

• Lead and support Guest Service Agents in delivering seamless guest check-in experiences.
• Proactively block and pre-register suites and rooms in the PMS according to guest requests.
• Assign VIPs strategically in alignment with sales, events, and management priorities.
• Communicate oversells, special accommodations, and challenges to the front desk and leadership.
• Protect blocked rooms during sold-out periods to safeguard future arrivals.
• Audit reservations on group and tour resumes to confirm accuracy in billing and room blocks.
• Attend Daily Business Review meetings to stay aligned with business trends and bookings.
• Verify billing details for third-party payments, group blocks, and credit card authorizations.
• Respond promptly and professionally to guest requests, resolving issues or escalating as needed.
• Partner with engineering and housekeeping to maintain accurate out-of-order and out-of-service room records.
• Other duties as assigned.

KEY STRENGTHS FOR SUCCESS

• Strong attention to detail with ability to manage multiple priorities.
• Clear and professional communication skills (verbal and written).
• Problem-solving and service recovery skills with guest-first mindset.
• Ability to collaborate effectively across departments.
• Proficiency in property management systems (PMS).

PROFESSIONAL EXPERIENCE

• Minimum 6 months of experience in a hotel rooms division or front office role.
• Previous exposure to room assignments, reservations, or guest service preferred.

ACADEMIC BACKGROUND

• High school diploma or equivalent required.
• Medical, dental, and vision (HSA available)
• Company-paid disability & life insurance
• Employee Assistance Program
• 401(k) with match
• Employee hoteldiscounts
• Free parking

Pay Rate: $18.00/hour

Requirements

• Successful completion of a background check is required prior to employment.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.

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