Rooms Allocation & VIP Booking Specialist

Hyatt Hotels Corporation; Nashville (TN); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Free parking

Employee hotel discounts

HSA available

Disability & life insurance

Employee Assistance Program

401(k) with match

Job summary

Grand Hyatt Nashville is seeking a Rooms Controller to ensure efficient room allocation, guest arrivals, and accurate reservations. The role collaborates with Front Office to drive guest satisfaction and revenue during peak periods.

The position requires at least 6 months in hotel rooms division, a high school diploma, and proficiency with property management systems. Compensation is $18.00/hour with free parking, plus benefits such as health coverage, a 401(k) plan, and employee hotel discounts.

Qualifications

• 6 months in a hotel rooms division or front office role.
• Experience with room assignments or reservations preferred.

Responsibilities

• Lead and support Guest Service Agents in seamless check-in experiences.
• Block and pre-register suites and rooms in the PMS according to guest requests.
• Assign VIPs in alignment with sales, events, and management priorities.
• Communicate oversells, special accommodations, and challenges to the front desk and leadership.
• Protect blocked rooms during sold-out periods to safeguard future arrivals.
• Audit group and tour-resume reservations for billing and room blocks.
• Attend Daily Business Review meetings to stay aligned with trends and bookings.
• Verify billing details for third-party payments, group blocks, and credit card authorizations.
• Respond promptly to guest requests and escalate as needed.
• Coordinate with engineering and housekeeping to maintain accurate room status.
• Other duties as assigned.

Skills

PMS proficiency

Attention to detail

Clear communication

Problem solving

Cross-department collaboration

Education

High school diploma or equivalent

Tools

PMS software

Job description

Grand Hyatt Nashville is seeking a Rooms Controller to ensure efficient room allocation, guest arrivals, and accurate reservations. The role collaborates with Front Office to drive guest satisfaction and revenue during peak periods.

The position requires at least 6 months in hotel rooms division, a high school diploma, and proficiency with property management systems. Compensation is $18.00/hour with free parking, plus benefits such as health coverage, a 401(k) plan, and employee hotel discounts.